How to Turn off my Auth code if i can not log in??

Shopify Partner
1 0 0

I recently had upgraded my phone and did not have my auth code saved. i have an account on another email that im lock out of right now. i dont have my recovery code and would like to turn the auth code off so i can log in.

Shopify Staff
Shopify Staff
266 41 40

Hey @Luke304 

Eunice here from the Shopify team, thanks for posting!

I'm sorry to hear you're locked out of your store, let's get you back in asap! Our Account Integrity team handles the requests to turn off two-step authentication for account owners who don't have access to their recovery codes. What I'll need to do is escalate this up to them. They will reach out to you via email to confirm your identity, disable the two-step authentication, and let you back into your store. 

I've gone ahead and sent you an email to your Community email address to get the ball rolling. I look forward to hearing from you there!

Eunice | Social Care @ Shopify 
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