I have paid for $1 per month for three months

aminshaikh25_pk
Visitor
1 0 0

I have paid once for 1$ per month while selecting the basic plan for first three months. It deducted from my account but when I login again it asks me select/extend a plan and payment method and resets a trial period again. What's wrong with it. Can somone support from shopify customer support 

 

https://admin.shopify.com/store/d6885c-2/

aminshaikh25_pk@hotmail.com

Reply 1 (1)

Imogen
Shopify Staff
1770 202 319

Hey there, @aminshaikh25_pk. Thanks for reaching out to the Shopify Community with your situation around your subscription. It's good to meet you!

 

I'm happy to take some time to help you investigate this issue and resolve it. I just have a quick question I'm hoping you can answer: 

 

  • Are you able to provide me with a screenshot of exactly what you're seeing when logging in that is telling you to purchase another plan?

 

It's been a few days since you've posted about this issue - are you still experiencing it? If possible, get back to me as soon as you can so we can continue working on this together. I'll keep an eye out for your reply!

Imogen | Social Care @ Shopify 
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