I have received a defective product from ur site

[Siddhij]

I have recieved defective product from ur end which i tried to get it returned but from ur end no response i think the its fraud the website. Dont trust this site i cant return my product as i have received a defective one

[williamjack]

Shopify provides the platform for stores, the products and services are managed by the individual merchants. Have you tried reaching out to the store via their contact details or checking their return policy? If they’re unresponsive, consider reporting the issue to Shopify Support so they can look into it.

[DaisyVo]

Hi @Siddhij 

I’m so sorry to hear about your experience—it’s definitely not what we want for anyone shopping on our site. Let me help you sort this out.

First, could you confirm if you’ve tried reaching out through our official customer support channels? You can contact us through:

1. Email: [Insert customer support email]
2. Live Chat: Available on our website under the “Help” section.
3. Phone: [Insert support phone number if applicable]
4. Return Portal: If your product qualifies for a return, you can initiate the process directly [here](Insert Return Portal Link).

If you’ve already tried these and didn’t receive a response, I’d recommend checking your spam/junk folder just in case our reply landed there. If there’s still no trace of communication from us, please share your order number and a photo of the defective product (if possible). This will help us quickly identify your case and offer a solution.

We’re committed to resolving this issue—whether that means sending a replacement, issuing a refund, or arranging a proper return.

I truly apologize for the inconvenience, and I appreciate your patience. Let me know how you’d like to proceed or if there’s anything else I can clarify.

If you need any other assistance, feel free to reply, and I will try my best to help.

Best regards,
Daisy