To clarify, Shopify is an ecommerce platform that many businesses use to manage their online store. We don't run the businesses themselves however, so we don't have a hand in the business' day-to-day operations. Because of this, buyers will need to speak with the store directly for any issues they have with their order.
I see you mentioned that you haven't had any updates from the store — how long has it been since you placed your order with them? Have you also tried contacting them via email, a phone call, or any of their social media pages? You can refer to this guide for more information about this.
If it's been quite a while since you placed your order, and you've exhausted all attempts in contacting the seller, it's time to contact your bank or card provider. Most banks have built-in security measures to protect you as a buyer, so they'll be able to provide you with the appropriate next steps. More information about this can be found in this guide.
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