I ordered a couch and now the store is unavailable

Sherrie69
Visitor
1 0 0

Is this store even open anymore. And this is what it says.

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Replies 2 (2)

Emily
Shopify Staff
1366 102 193

Hi, @Sherrie69.

 

Thank you for reaching out! 

 

I can understand and appreciate your concern with your order. Shopify is the website and shopping cart service that some merchants use to run their online stores. However, we do not manage the shipping or sales of the store. We advise replying via the original order notification email you would have received. Suppose you don't receive your order in a reasonable amount of time. In that case, you can always reach out to PayPal or your credit card provider for further options regarding your payment and possible refund options. We cannot recover your money for you as we do not operate businesses on behalf of our merchants on the platform. We absolutely do not condone any fraudulent activity on Shopify. If this does happen to be a Shopify store, filing a claim with your bank will trigger a notification internally, which we can use to investigate the shop as needed. We will look into the store's activity and take action where appropriate. For legal and privacy reasons, we will not be able to share the results of this investigation with you.

 

Thank you,

Emily | Social Care @ Shopify 
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Rick-InventoryH
Shopify Partner
118 6 10

Hi @Sherrie69 ,

This is Ricardo from InventoryHero app, I think you can try to file a ticket on Shopify, maybe to the Payment platform in order to get a refund in case you haven't receive the products. 

Ricardo | InventoryHero app Specialist
InventoryHero - Automatically Discount Weak Inventory
https://apps.shopify.com/inventory-hero

https://inventoryhero.app

Ottawa, ON, Canada