Is Barcilona.com a scam and how can I get a refund?

RameshK
Visitor
3 0 2

Hi, 

I placed an order on Barcilona.com which is powered by Shopify. The product is not shipped, they do not respond to email queries. The number provided on their website does not exist. Let me know how I can get my refund or product? And how I can take legal action is this website powered by Shopify is fake?

Please can someone from Shopify contact me?

Replies 5 (5)

Eeedddawk
Visitor
1 0 0

Got a doubt about this site and googled and got this thread… its a fake one, not sure why spotify is allowing such scam websites

Ollie
Shopify Staff
2405 454 405

Hey @RameshK.
 
Thanks for reaching out and bringing this to our attention. 
 
I can certainly understand that this is not an ideal situation! As Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves. In this case, if you are unable to find a tracking number for your order - it would be best to attempt to get in touch with the store that you made the purchase from. However, if you are unable to speak with the business, I would suggest that you bring this to the attention of your bank or credit card company (depending on how you made the purchase). They will have additional processes aimed to retrieve your funds for the order you did not receive. 
 
If you suspect that an online store is operating on the Shopify platform and is in violation of our Terms of Service and/or Acceptable Use Policy - you can file a report against the merchant here
 
Let me know if you have any questions. 

Ollie | Social Care @ Shopify 
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bangshopping
Visitor
1 0 0

As you said " Shopify is a platform that hosts online businesses, we do not manage or ship the orders ourselves", so after getting so many complaint why don't you block the user. how can you allow to publish such kind of fake website with your brand name.. 

Abhishek_2395
Visitor
1 0 0

I faced same issue. They are not responding to my mails . 

Ollie
Shopify Staff
2405 454 405

Hey @Abhishek_2395.
 
Thanks for reaching out on this thread. 
 
I appreciate the context that you have shared with us as that is very helpful. If you are unable to get in touch with the business that you have made a purchase from - it would be best to speak with your bank or credit card company (depending on how you made the purchase). They will have additional processes aimed to retrieve the funds for the order you did not receive. 
 
Let me know if you have any questions. 
 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog