Is MakeYellowMe a scam after not receiving purchased product?

[mateuszstopyra]

I was scammed - I've paid for the picture on https://makeyellowme.com/ and did not get anything back.
I've send 20 emails and I did not get a single answer with a picture from the customer service.
They're scam.
I want a refund but they are not reacting for emails.
I wanted to contact Shopify Support but I can't even send an email cause I have to wait 30 days...
Guys, is that a joke? I've paid over 200$ for the service and its literally impossible to contact with anyone.

[Rick · Accepted solution]

Hi @mateuszstopyra 

Thanks for reaching out here and welcome to the Shopify Community.

I understand that you have placed an order on a store and haven't received anything back. I am sorry to hear about this situation and the experience you have had shopping online.

We usually suggest contacting the store where the order was placed directly, so that they can address your concerns and provide support for your order, however in this case it appears that you have tried this multiple times but they haven't responded. We have some alternative contact methods outlined in this resource here that you can try.

Can you please confirm how long it has been since your order was placed? I appreciate the fact that you would rather not have to wait 30 days before reporting this store, however this waiting period helps to ensure that there is sufficient time for potential issues to be resolved between the merchant and the customer - there can sometimes be potential delays in shipping, order fulfillment, or communication.

If after waiting 30 days you still haven't heard back from the store or received your order, then you can submit a buyer complaint using this online form here. You should then also contact your bank or payment provider to discuss the options available to you for seeking a refund. Many banks have policies in place to help customers when a payment doesn't go as planned. Keep in mind however, that banks tend to have a similar 30 day waiting period before they can help.

We have a great article here in the Shopify Community which contains some important advice to help you to ensure that you're shopping with a legitimate business, and to help you stay safe and shop smarter online.

[AndreasJJJ83]

Ohh, yes there is 2 Porblems on Shopify... 

>  active scammers which are protected by Shopify, I reported one and did get 0 in response from neither the merchant nor Shopify an 0 happened besides my money been gone...

>  shops which are ridiculously managed .. means not looked after...

unfortunately if the merchant is not responding its hard to figure out if this a scam or not

I checked your Meachant:

How long does it take?

Our artists draws each Turn Me Yellow caricature from scratch and we aim to get your hand-drawn portrait to you as soon as possible. It usually takes 2 to 3 days, though can sometimes come earlier or later depending on the time of year!

I guess you are waiting longer than 3 days ... so first red flag

the above is just for processing not for how long shipping might take  second red flag

The entire Site does not state from where they are shipping ... red flag

Terms and condition pages vaguely states US laws apply.. so they could be a US Company   not sure if this is good or not..

Fake "truspilot 5 stars" mega RED FLAG  Makeyellowme Reviews | Read Customer Service Reviews of makeyellowme.com
recent reviews point out the same.. no delivery, no refund and so on ...

so over all If you paid via Credit card, think about filing a dispute with the Credit card company for a chargeback to get the money back as soon as possible...