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Is shopify down today 9-23-2022

CoCreatedArt
New Member
2 0 0

I can't seem to edit my homepage. A message pops up that service is temporarily unavailable, please help! 😄 

Reply 1 (1)
Summer
Shopify Staff
Shopify Staff
773 220 121

Hey, @CoCreatedArt! Welcome to Shopify Community!

 

Are you still unable to edit your homepage? We currently don't have any known issues with admin access, so if the error message still pops up, you may be encountering a local issue. If you're unfamiliar with local issues, they're issues that are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps if you're still encountering the problem. Feel free to go through the steps below, then try to access your admin or edit your homepage after each step to see if any of these resolve the problem.

 

  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.

 

If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

When you're able to edit your homepage again, you may want to take inspiration from the homepage examples shared in this blog post. It's got some valuable ideas on how to design an effective homepage as well, so don't hesitate to take some notes!

Summer | Social Care @ Shopify 
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