Links in marketing email text not working

JasonLekberg
Visitor
1 0 2

Hi.  I manage 20+ Shopify stores and all of them are currently having this issue.  If I build an email to send to my customers the links I add into the text all break immediately.  The process still exists to create the link but and it appears that the link is there, but it is not.  I have attached a video of this happening in one of my stores.  Links work fine in buttons, images and products, but not text.

 

The customer service links just take you in an infinite loop of nothing (as you all know) so I'm coming here hoping someone knows what is going on.

Replies 6 (6)

Amy_MBY
Visitor
1 0 2

I am having the same issue today, I'm hoping someone from Shopify can shed some light on why this is happening!

QuickCEP-
Trailblazer
201 19 78
Hi,
This is  QuickCEP-software that can help you increase your income.
 
I checked your video, but I can’t see any other problems from the video. I don’t know which email sending software and editing template you are using. If possible, you can change the template to have a look.
 
If you find this answer helpful, please give us a Like and Accept the solution.
Best Regards,
QuickCEP
QuickCEP -is an application to help you boost the sales, it includes the functions of social media chat, Live Chat, Popup, Email, marketing automation, CDP, etc.
Now,fill in the invitation code with ‘10KE’ , when registering QuickCEP , get 10,000-emails each month
-and 1-year-free-trial .

Vanilla-Mummy
Visitor
3 0 0

I'm having the same issue. the inbuilt links in the template work, but the links i put in the text dont work. 

BA_Mindset
Visitor
1 0 0

I have the same problem.

NerdChic
Tourist
9 0 1

Yeah, just discovered this issue after spending an hour composing an email. This is disappointing. Even more disappointing is that no oe from Shopify has addressed it.

I guess I would be remiss if I didn't mention my store: https://nerdchicboutique.com/ Pop culture-infused fashion for gentlemen. Always free shipping.

lillyjames
Visitor
1 0 0

I'm creating an email campaign with links on the image.  When I test the email, the links attached to each image are not working.  Frustrating!