Live Chat Integration for support

[HarlieJ]

Hey all, I'm new to Shopify and wondering about live chat integration for customer support. What's the best way to set it up? Appreciate any advice!

[magecomp]

Hello @HarlieJ 

For live chat, Shopify inbox is good.

Or you can use a related Shopify app, which shows a WhatsApp icon on your website, and the customer gets in touch directly on your WhatsApp. 

[sahilsharma9515]

Hi @HarlieJ Welcome to the Community!

There are lot of free app in the shopify app store for the same, you can use Shopify Inbox app for live support.

If you want to have the whatsapp icon and what customer to land on whatsapp then you can use other free apps.

For integration you just need to find the desire app and click on install button and then later on in the app you need to add your email and number.

Hopefully it will help you. If yes then Please don't forget hit Like and Mark it as solution!

Best Regards

Sahil

[HarlieJ]

Many thanks to you. Is it possible to connect to other social channels besides WhatsApp?

[DaisyVo]

Hi @HarlieJ 

I hope you are well.

We’re excited to introduce you to the Avada Chatty app, designed to enable seamless communication between you and your customers directly on your storefront. You can easily manage all chat conversations by logging into your Shopify admin and accessing the Avada Chatty app.

Here’s the app link: [Avada Chatty](https://apps.shopify.com/chatty)
Detailed guide: [Avada Chatty Guide](https://help.meetchatty.com/live-chat/live-chat)

From the customer's perspective, it appears like this on your storefront: [View Chat Interface](https://prnt.sc/gkw-P5EQiHNO)
And you can manage all conversations here: [Manage Chats](https://prnt.sc/_7xZBJAnN-pP)

Additionally, Avada Chatty supports mobile management, allowing you to respond directly from your phone, along with email notifications to alert you of new messages.

We hope this will be helpful for you. Thank you!

Best regards,
Daisy
Avada Support Team

[MooseDesk]

Hi @HarlieJ . May I know my answer works for you? 

[HarlieJ]

Hi Daisy. Thanks for your suggestion. Does this support chat through live chat or just through email?

[DaisyVo]

Hi @HarlieJ 

Our app does have live chat ❤️

Best,

Daisy

[MooseDesk]

Hi @HarlieJ 

Thanks for reaching out to the Shopify Community! I'm Mia from MooseDesk , your go-to Live Chat, WhatsApp and FAQ App here to help you enhance your customer support experience  

Regarding to your question, setting up live chat is a great way to provide real-time support to your customers. If you’re just getting started, I’d recommend using a live chat app that integrates directly with Shopify, like MooseDesk. It’s quick to set up, and you can easily add Live chat into your Help widget in your store front. With the busy BFCM season coming up, live chat will help you respond to customer questions more efficiently

This is my answer for your question. If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

Thank you for reading. Wish you a nice day ahead! 😍

[MooseDesk]

Hi @HarlieJ . May I know my answer works for you? 

[HarlieJ]

Thanks MooseDesk! I’m definitely expecting a lot of questions about order tracking and shipping during BFCM, so I want to make sure I can handle it without getting overwhelmed. Does this help manage things if the volume gets too high?

[MooseDesk]

Absolutely! During busy times, it helps to set expectations by using live chat for specific hours or focusing it on urgent queries. Our app lets you see and manage all your chats from one dashboard, so you can prioritize conversations based on urgency and follow up via email if needed. It’s designed to help you keep things organized, especially when things get hectic. Since you’re already handling customer inquiries via email, you’ll find it a lot easier to manage both channels in one place.

[HarlieJ]

I’ve been handling everything by email. Is it difficult to switch between live chat and email?

[MooseDesk · Accepted solution]

Hi @HarlieJ . Yes, sure. You can easily switch between live chat, and email is super easy since everything is managed from the same dashboard. You won’t lose track of any conversations. Plus, you can categorize tickets based on whether they’re open, resolved, or pending, and even add filters to quickly find specific tickets.

[HarlieJ]

Thank you so much for your kind help. I will give it a try