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Why does it seem so difficult to start a live chat? All sites try and answer your question with articles first but eventually, they let you start a chat. with Shopify I just keep going in a circle. I can'y get it started. Then I see in this community many others had the same issue.


So...what is the trick to actually live chat with a human?

Replies 2 (2)
Shopify Staff
Shopify Staff
1237 313 203

Hey, @ShipdriveR


I'd love to help you out! You can rest assured that you can connect with our live chat support team as many of our merchants are successfully able to do so. Can you please share a video recording or screenshot of the support page where you seem to get stuck in, or looped back into the first stage of the ticket creation process? 


I'll investigate and find out if you're experiencing a local issue. In the meantime, you can refer to this general step-by-step guide for creating a support ticket on this page to see if that process will connect you to our support team.


Looking forward to hearing from you!

Summer | Social Care @ Shopify 
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No I will not devote more time to this I'm very tech-savvy I'm on many
community forums I chat many times it shouldn't be this hard.

The help page asks you to pick a category of the problem then it asks
another question then when you click connect to support it starts you all
over again with the main categories of problems it just goes in a loop.