Looking for feedback on my D2C/B2B gift shop (Patch&Bagel)

[jessfromsoodo]

Hi everyone!

I’d love to get your honest feedback on my store: https://patchandbagel.com

We focus on quirky, playful gifts for both individuals and businesses, from custom corporate merchandise to fun home & lifestyle items.

What I’m hoping to understand:

• What’s your first impression of the site?

• Is anything confusing or off-putting?

• Would you trust this store enough to buy or recommend it?

Your input would really mean a lot, thanks so much in advance!

[Nicola3]

Hi @jessfromsoodo

I have spent some time checking your website and here are my feelings collected below for your reference:

1. What’s your first impression of the site?

Very clean and modern, but the page loading speed is a bit slow and I have to wait for some time until all elements are displayed completely. I guess you may add several plugins on the web pages to make it in a better way, but pay attention to the speed meanwhile, as some visitors may have no enough patience to wait all elements loaded completely, they will directly switch and close.

2. Is anything confusing or off-putting?

The language and currency switcher will block the view on web pages sometimes, need to scroll up or down to see complete contents.

3. Would you trust this store enough to buy or recommend it?

The products on your website are indeed attractive and feel eager to buy, but when searching your website on Google, I fail to see more details about what you sell and cannot find out so many product pictures, I will feel suspicious and hesitate to access and purchase. Definitely recommend this cute and lovely store with my friends, honestly to say!

[Laza_Binaery · Accepted solution]

Hi @jessfromsoodo 

First, in general, you did a great job. A good theme choice, colors, fonts, great images, and enough content. A good amount of collections to easily filter through products. A lot of work put though and it shows. 

But I do notice a few things, some are maybe just me, but some you should check out:

On the homepage:

• I prefer the header to take less space, your is like in two rows, it does take some space, but at least menu is clear and good structure
• Note that on scroll up, your logo get small but that looks a bit strange, and when it gets to top change to regular size is not smooth
• Your here images are good, for me just slightly big but OK, have important text and call to action buttons.
• Then, in contrast, you have very small icons and color choice is not good, as it does not stand out enough, you can almost miss them
• The footer is a bit messy, try to have 4 menus first ,and after, newsletter,r socials, and cards inthe  second row

Collection page:

• Some collections do not have descriptions, and some have a short one. You can even move it after the products but have more text, more keywords, better SEO
• This is happening also on product page, but here as well, your variants if have colors, they do not show on all products. But are just gray circles, even some colors are black or blue

Product page:

• First, do check every product and  this bundle option: "Buy 2+, get $15.00 off each." It does not make any sense. For a lot of items 2 cost less then one. Not even scammers would do that 🙂 For example, "Chocolate Bar Coaster" is $19.90 for one but if you get two it will be  $9.80 for two, so $4.90 for each. That is too generous, or a mistake.
• Also on that option, I am not sure if this is intentional, but radio options are not circular but elliptical and looks a bit strange.
• You should add a review app, but currently some product have some stars like "Glow Cat Lamp" but no connection from where?
• You could use one section for customer reassurance on the product page, some icons, and text. 

Cart page: you have small green Checkout button, with no space under and then 3 huge buttons. Does not look right.

One more good thing is that you have almost all contact/business info available.  I could not find the address but that is more then a lot of stores that just leave gmail email. I think more info gives more trust to customers.

You mention B2B, but I did not see much connected, just a mention on Contact page. You should at least have a separate page, form for them, maybe tag them and give them access to quick order table, or something like that in the future.

Good luck with sales, I hope you do marketing also as good as your website. Then you should not have any issues, just be patient.

[jessfromsoodo]

Hi Laza,

Thank you for the thorough feedback. We will definitely be implementing what you've mentioned. Appreciate the time you've taken.