my account got banned

smistry
New Member
2 0 0

my account got banned for no reason. i didn't even start selling i was about to buy a plan. i don't understand please help.......

Replies 3 (3)
Lana
Shopify Staff
Shopify Staff
571 55 74

Hello @smistry!

This is Lana from Shopify. 

Could you tell me a little bit more about why you believe it was banned - more specifically, what are you seeing when you are trying to login? Or is it that you received an email from us regarding your account?

If the issue comes from you having issues logging in, we should first double check that this isn't a browser cache issue. Could you please clear your cache and cookies following these steps here on your Google Chrome browser, then try to login again?
If it is still failing after that, you may need to get this checked with our team by contacting our live support here. You will need to go through that link because we are currently unable to access your account information from the Shopify Community, but there you will be able to have this investigated further.

If you did receive an email however, you will need to reply directly to that email in order to see what the next steps are. There might be a wait before they get back to you, so in the meantime you can take a look at this FAQ page which gives some of the possible reasons as to why you might not be able to access the account.

Let me know if you have any other questions and I will be happy to help.

Lana | Social Care @ Shopify 
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smistry
New Member
2 0 0
It says we’ll be back soon. smistry-store.myshopify.com is currently
unavailable.
Lana
Shopify Staff
Shopify Staff
571 55 74

I see! In the case that you are still unable to access the account after clearing your cache, please contact our live support as I mentioned in my previous reply so that we can get to the bottom of this for you! 

Lana | Social Care @ Shopify 
 - / Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog