My Account is in active!

Orrett
New Member
3 0 1

Why is my account in active ??

and saying I should speak with support ?

I need to speak with someone ASAP bcuz this is bullcrap !

Replies 2 (2)
Grace003
Tourist
9 0 2

Can you explain broadly? Or sends the screenshot of what it is

Hilary
Community Manager
Community Manager
548 78 113

@Orrett 

Thanks for reaching out about this, and sorry to hear you're account appears to be currently inactive. I understand why this may be confusing and frustrating. As @Grace003 requested, could you please share a screenshot of the error you are seeing? This is helpful for understanding what might be happening here. 

That being said, if you are seeing an error message to contact Support, this will be the best way forward. Since we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to look into this with you through live chat, email, or callback request. Please visit this link to contact us and log in to your account to create a support request. This way, our team will have access to your account to look into this issue with you. 

Please let me know if you have any further questions, or have any issues contacting our team directly and I'd be happy to assist further. 

 

Hilary | Community Manager @ Shopify 
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