Thanks for reaching out about this, and sorry to hear you're account appears to be currently inactive. I understand why this may be confusing and frustrating. As @Grace003 requested, could you please share a screenshot of the error you are seeing? This is helpful for understanding what might be happening here.
That being said, if you are seeing an error message to contact Support, this will be the best way forward. Since we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to look into this with you through live chat, email, or callback request. Please visit this link to contact us and log in to your account to create a support request. This way, our team will have access to your account to look into this issue with you.
Please let me know if you have any further questions, or have any issues contacting our team directly and I'd be happy to assist further.