My customer never received their orders

Alix-Express
New Member
1 0 0

 Hello everybody, I have a big problem, my customers never received their items. What I do wrong please help me

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Dirk
Shopify Staff
Shopify Staff
1110 127 244

Hey, @Alix-Express 

Quick question? Are you dropshipping? If so, you are responsible for ordering the product(s) in your customer's order from your dropship supplier so that they can fulfill and ship out the order on your behalf. Depending on your setup, this is an automatic or manual process.

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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