My customers cannot access my store with this link " thegreentender.com " ....

thegreentender
New Member
1 0 0

HOWEVER, they can access it just fine using "www.thegreentender.com" 

When using, simply, " thegreentender.com " without the "www" they are sent to a shopify page that states my domain is not yet connected or that the store is not yet available. 

this is obviously an issue as many people leave off the "www" when searching a new domain and their browser is not directing them to my .com. 

Can anyone help? someone with real insight on this! I would like to have this fixed and shopify chat has been no help at all so far. 

 

Sherry Fair, TheGreenTender

Reply 1 (1)
MS-WEB-DESIGNER
Shopify Partner
3012 181 488

Dear thegreentender ,

 

301 redirect of thegreentender.com to www.thegreentender.com will help you.

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