My Shop get close after i select a plan and pay for it

Kushtrim
New Member
2 0 0

Can anyone help me why my shop get close after i pay for a shopify plan

Replies 3 (3)
Hank
Shopify Staff
Shopify Staff
1102 128 175

Hi, @Kushtrim,

Hank here from Shopify.

When did you first notice this, did you receive any error messages in your admin prior to the store going offline? What is the current message you are seeing?

Or have you received an email from the accounts team at Shopify? If you had, my advice would be to respond directly to this email with any questions you may have, as they are best equipped to deal with any account queries. Note that sometimes emails will get sent to your junk/spam folder.

However, if you have not received an email, let me know, and I can look into this further for you.

All the best,

Hank

 
 

Hank | Social Care @ Shopify 
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Kushtrim
New Member
2 0 0

Hi @Hank  this is the Message i show 

.... myshopiffy . com is currently unavailable.

What can I do?
If you're a visitor to this store

Please try again later.

If you're the owner of this store

Please contact support to resolve the issue.

Hank
Shopify Staff
Shopify Staff
1102 128 175

Thank you for the additional context.

Without seeing your store URL I am unable to see any potential reasons from my side, but I'd like to take a closer look as I may need to speak with the accounts or technical team if I cannot see the reason why.

Now as this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store.

Once you reply to that email, I will look into this further for you.

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog