My Sopify Store and Website both are taking time to load

New Member
2 0 1

Hello Everyone,

My Shopify back end store plus website both have stopped responding or taking too much time to load and badly affecting our sales. Can anyone please guide how to fix this issue?


Thanks & Regards,


Reply 1 (1)
Shopify Staff
Shopify Staff
1416 145 258

Hi @shoes-elegancia,

Hyde here from Shopify.

If you're experiencing slow loading times for both the website and your store admin, it seems likely to be either a browser issue or an internet connection issue. Could you please try any or all of the following:

1) Testing both out on a different browser
2) Testing both out on a different device
3) Trying a different internet connection
4) Refreshing your browser cache and cookies.

I hope that helps, let me know how you get on!

All the best, Hyde.

Andrew | Social Care @ Shopify 
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