my store can't be reached

New Member
1 0 0


we created a new store called: but it shows "this store can't be reached" and we can't log in. 

we tried to log in from Amsterdam last week, maybe because it is outside the USA Shopify blocked it?  please help with what to do?




Reply 1 (1)
Shopify Staff
Shopify Staff
1092 99 192

Hi @dimplechair 

Please connect with our support directly so your account can be looked into!

To contact our support directly please follow these steps: 

  • Go to our Help Center and select the option to not log in (as your store is unavailable) 
  • Enter your question in the search bar
  • Scroll to the bottom of the page and select 'Continue' under 'Get Support' 
  • Select your preferred support option (live chat, email, web callback, Twitter)

Hope this helps! 

Elle | Social Care @ Shopify 
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