Please connect with our support directly so your account can be looked into!
To contact our support directly please follow these steps:
Go to ourHelp Centerandselect the option to not log in (as your store is unavailable)
Enter your question in the search bar
Scroll to the bottom of the page and select 'Continue' under 'Get Support'
Select your preferred support option (live chat, email, web callback, Twitter)
Hope this helps!
Elle | Social Care @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog