my store closed

4 0 2
Yesterday my shop no longer showed me I don't know why. 
 I have exchanged the bank card to pay your dues and my account has been closed. 


Replies 3 (3)

Shopify Partner
2405 223 534

Hello @medoussama,


Greetings from flareAI app helping Shopify merchants get $6Million+ in sales from Google Search, on autopilot! I am Gina, and I am here to help.


Are you able to login to your Shopify admin?


The best way to resolve this kind of issue is by contacting Shopify customer support directly.

Even if you are not able to log in to your Shopify admin, you can contact the Support team by clicking this link and choosing the topic, and continuing.

It is better to chat with them for a quick reply.

I hope this information proves useful.


flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing

Shopify Staff
2200 449 388

Hey @Medoussama.
Thanks for reaching out. 
I appreciate the context that you have shared with us as that is very helpful! In order for us to take a further look into the online store, we will need to verify you as the store owner. Since I cannot authenticate you over the Community forums due to the sensitive information that is required to be shared, I am unable to view the specifics.
In this case, it would be best to get in touch with our live support by logging into your online store using the Contact Us page.
Once you successfully login, or select the option I don't have an account - you will be directed to the Help Center. Select the topic that you would like assistance with to locate the options to Get Support and speak directly with a Support Advisor about the situation. 
Let me know if you have any questions.

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

4 0 2


What support are you talking about? We are in 2023 and your support is still light years behind. Since last Thursday, I have been contacting this support you are talking about, and they did not solve my problem. This is not a professional level. I am ready to provide you with all the information you may need to make sure. I am ready to post all my information here in the forum. Even the password for my account, I am ready to share it. I have no problem with this because I am clear. It is not like you who play with merchants. I speak with your support they send me to support accounts . Account support has not yet sent me any message. And you speak with confidence. Please, once again, if you want help, help and provide real solutions to the merchant instead of repeating the same words. I've done my answer before and it didn't rise to the level for the backers. And I answered again and repeated the same words. It's a mockery for you. Repeat the same words and do not give solutions. I have never seen such support in my life.