My Store currently unavailable

New Member
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My Shopify store is suddenly unavailable after I added a credit card, I plan to launch my store this month. It is very very urgent for me, there are lots of tasks in schedule.

I customized the theme, added products, everything Looks perfect. But now I can't login! Please help me.


Thank you so much


Reply 1 (1)
Shopify Staff
Shopify Staff
2021 139 264

Hi there @Meklozed123_!

Don here from Shopify.

Thanks for sharing your concern with us here in the Shopify Community.

Could you let me know a bit more about what happens when you try to access your store currently?

If you could share any messaging you see there or a screenshot of what happens when you try to log in, that would be great!

It may be the case that we'll need to take a closer look at your account info directly, in which case you'll just need to get in touch with us via our help centre for account support.

Let me know as much as you can about the current situation and we'll see what your best next steps would be together.

All the best!




Don | Social Care @ Shopify 
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