Consider sending an email to merchant support, they can look into the account.
Contact page link: https://help.shopify.com/en/questions#/contact/
If the link keeps redirecting to the home page, try opening the link in Chrome Incognito mode.
It is active only from shopify administration kindly register your complaint on support center
Thanks for reaching out in our Community forums and sharing your concern.
I'm sorry to hear you are having issues accessing your shop. This could be for any number of reasons, but we're here to help. Are you seeing an error message when trying to view your storefront, or when trying to log in? This will help narrow down the potential issue. While we can't look into account specific aspects of stores on the Community, the best next step is to contact our support team directly to find out what might be going on with someone in real time via live chat, callback or email. One of our advisors can take a closer look.
Feel free to let me know if you have any questions.