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My store is unavailable and I have not receive support of any kind

New Member
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My store is unavailable and even tho I already had a chat and a pin number of the problem I have not yet receive any support. I need urgently to access my store. I need urgent support, please help me. 

Reply 1 (1)
Shopify Staff
Shopify Staff
734 95 133

Hi, @Rosrigo.


I understand how important it is to be able to regain access to your store, so I can understand your urgency here.


We don't provide account-specific support via the Community Forums at this time however, so our Live Support team is best equipped to look into your situation further and provide the best next steps. It sounds like you've been in contact with them though, is that correct? Can you provide more context about your conversation with our Live Support team?


If your store is unavailable, you may also have received an email from one of our Specialist teams in regards to the situation. If not, when you spoke with our Live Support team, did they perhaps mention escalating your support ticket to a Specialist team? If this is the case, I'd like to assure you that our team intends to support merchants and reply with any updates as quickly as we can. At times, this may take a bit longer than expected to ensure that proper steps are being taken, in order to best address the situation for our merchants. But rest assured that our team is working on the situation and will provide an update, when necessary, as soon as they can.

Kimi | Social Care @ Shopify 
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