My store just went blank with a black chat with us at the bottom.

My store just went blank with a black chat with us at the bottom.

Swan1
Visitor
3 0 1

@links to members 

Replies 3 (3)

Rayshuggs
Globetrotter
561 35 83

You should probably get a programmer to have a look at it and if no solution is gotten, you should reach out to the Shopify support staff.

Please let me know if it works by giving it a Like or marking it as a solution!
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Victoria
Shopify Staff
2266 154 260

Hi, @Swan1.

 

Thanks for reaching out to the Shopify Community.

 

I understand you're experiencing display issues on your end. To gather a bit more context, could you provide information on the following:

 

  • Your store URL (so we can try to replicate the issue)
  • A screenshot of the display issue.
  • What browser/device are you using?
  • Is it just your storefront affected, or is your Shopify admin as well?
  • Are customers experiencing this issue? 

Once we gather more context, we'll be able to investigate further and troubleshoot effectively.

 

I look forward to your reply.

Victoria | Shopify 
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oscprofessional
Shopify Partner
15938 2383 3092

@Swan1 ,

Share the store URL with us, or contact to shopify support team 

They will guide you and let you know the exact issue.

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