Need to connect with customer support team for onboarding my online store in India.

[AnuraginiJ]

I am unable to contact any onboarding team or customer support to arrange guide on creating my online store on shopify of my company.  Please do needful.

[PaulNewton]

Hi @AnuraginiJ shopify doesn't setup your store for you nor do they provide direct training for a merchants staff.

The closest onboarding may be for Shopify Plus enterprise plans but there are no longer merchant success managers companies under $2mill revenue.

If you need guided setup or onboarding hire someone,  or an agency if you need end to end services from setup to training and management.

https://www.shopify.com/partners/directory/services

If you need setup services then contact me for services
Contact info in forum signature.
ALWAYS please provide context, examples: store url, theme name, post url(s) , or any further detail in ALL correspondence.

[DaisyVo]

Hi @AnuraginiJ 

I see that you’re trying to set up your Shopify store in India but are having trouble connecting with the onboarding team or customer support for guidance. No worries, I’ll walk you through the best ways to get direct help from Shopify.

How to Contact Shopify Support in India:

1. Live Chat (Best & Fastest Way)

   • Go to Shopify Help Center
   • Click "Contact Shopify Support"
   • Log in to your Shopify account (or select “Continue without logging in” if you don’t have one yet).
   • Type your issue in the search bar and scroll down to "Chat with us" for live support.

2. Call Shopify Support

   • Shopify does not offer direct phone support anymore, but if you're on Shopify Plus, you can request a call through the Merchant Success Team in your admin.

3. Email Support (For Detailed Queries)

   • You can submit a ticket through the Help Center by selecting "Email Support" and filling in your query.

4. Shopify Community & Experts

   • If you need help from experienced Shopify users or official experts, you can post your questions in the Shopify Community.

5. Check Shopify’s India-Specific Resources

   • Shopify has guides specific to India, including payment gateways, legal requirements, and shipping options. Check out Shopify’s India business guide for localized information.

Let me know if you need more help. I’ll be happy to assist you.

Best regards,
Daisy.