Not getting any sales but have high sessions

[AhmedMontasser]

Hello I got 1000+ sessions and many clicks from my ads and videos but didn’t get sales and all my clicks go to carboncoreshop.com on my homepage because I have a lot of products and people need to select the color and I can’t combine them can you help me boost my conversion rate? 

[JuneN]

Hi @AhmedMontasser,

It's great that you're getting a lot of traffic to your website—that's the first step to boosting sales. Now, you need to focus on conversion. As I checked your store, I see there are only 5 products in total. It might not be many, or perhaps you have unpublished products?

Regarding your store, I have a recommendation: you should adjust the header of the site. When I scroll down, the header covers the products and their details, which is quite annoying and makes it hard to view the products.

Additionally, consider using promotions and marketing on your site. You have a banner at the top, but it disappears when scrolling down. Consider using pop-ups or attractive product labels to draw more attention.

[MooseDesk]

Hi @AhmedMontasser,

Thanks for reaching out to the community. This is MooseDesk - Customer Support Helpdesk/FAQ App. 

Congrats on your store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.

1. Resize the Logo

The logo appears quite large. Consider resizing it or choosing an alternative version to ensure it feels balanced within the navigation menu.

2. Revamp the Navigation Menu

Make all the links horizontal instead of the current side layout.

Group all products into one section, such as "Catalog," to create a product collection page. This will give your store a more professional appearance.

It will show up like this in the navigation menu: 

3. Enhance the Hero Section

Update the hero section with a high-quality image that clearly showcases your products. The hero description should be appealing, highlight your product's unique selling points, and encourage visitors to stay and explore more.

You can follow this example: 

4. Add an About Us Section

Include a section that briefly introduces you and your store. This helps build an emotional connection with your visitors and enhances their overall experience.

5. Include a Reviews/Testimonials Section

Adding a section for reviews or testimonials allows potential customers to see positive buying experiences from previous customers, which can boost their confidence in purchasing from you.

Here is an example for you:

6. Revamp the Footer

Revamp the footer to include a sitemap for easy navigation and contact information to show that you are a legitimate store.

Your footer should look like this: 

7. Add a Contact Us Page and FAQ Page

Create a Contact Us page to provide an alternative way for users to get in touch with you. Additionally, an FAQ page can address common customer concerns, enhancing their overall experience on your site.

To address this, I recommend using MooseDesk, an app for creating unique FAQ pages for your customers. Besides helping you creating your FAQ and Contact us page, we also provide a helpdesk/ticketing system for your customer support. 

Here are some of our templates: 

FAQ page: 

Contact us page: 

The best part is that we offer various customization choices so you can customize and match with your store's aesthetics. 

Since our app is now available for free, all current users will be considered as early-bird users and get to enjoy all our current features for free forever!

As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered, please mark this as 'SOLUTION’.

Thank you, 

MooseDesk - Customer Support Helpdesk/FAQ app

[PageFly-Kate]

Hi @AhmedMontasser,

This is Kate from PageFly, the Shopify Landing Page Builder app. I hope you’re doing well! I understand you’re currently using Printify and are looking for a solution that allows customers to choose a design and then select the type of product to apply it to without needing to create multiple products for each design.

1. Optimize the menu links. Use something more direct such as “Green Carbon Phone Case”. Or create a dropdown menu that straightfowardly indicate “Phone cases”. 

2. The CTA is a bit misleading. I noticed that your store is selling phone cases, not phones. 

3. In the product page, add a “Related products” or “You may also like” section here. 

4. Create more room to display the products. You can add some margins here to separate your product details section from others

5. Add a product featured section to highlight yur product. Something like this: 

I hope this information helps you find the perfect solution for your store. If you have any more questions or need further assistance, feel free to reach out. Best of luck with your store, and keep up the fantastic work!

Cheers,

Kate | PageFly team

[INA_MSWEB]

Hi @AhmedMontasser  Thank you for reaching out and sharing the details about your website. I understand your concern about receiving over 1000+ sessions and numerous clicks from your ads and videos without converting them into sales. It's great that you're getting traffic, but it's crucial to turn those visitors into customers. Here are some strategies and Shopify Coupon Discount on Cart app can help you boost your conversion rate.

Since your customers need to select product colors and can't easily combine them, it might be causing friction in the buying process. Simplifying the selection process can lead to better conversions. Here’s how you can address this:

1. Ensure that your product pages are clear, concise, and visually appealing. High-quality images, detailed descriptions, and easy-to-navigate options for color and size selection are key.
2. Use filters and categories effectively so that customers can easily find what they’re looking for without feeling overwhelmed.
3. Offering discounts can significantly influence a customer's decision to purchase. This is where the Shopify Coupon Discount on Cart app comes into play.

Shopify Coupon Discount on Cart App 

The  app allows you to set up automatic discounts that are applied directly to the cart. This means customers don’t need to remember or enter discount codes, simplifying their shopping experience and encouraging them to complete their purchase. You can use the app to create limited-time discounts, which can create a sense of urgency. Customers are more likely to make a purchase if they feel they might miss out on a special offer. The app prominently displays available discounts on the cart page, ensuring customers are aware of any potential savings before they proceed to checkout. This can motivate them to finalize their purchase. Tailor your discounts to different customer segments. For example, you could offer a first-time customer discount, which can be highlighted using the app to attract new buyers and convert them into loyal customers. By providing visible and attractive discounts, the app can help reduce cart abandonment rates. Customers are more likely to complete their purchase when they see they’re getting a good deal. Visit the app page here and follow the installation instructions.Set up various discount rules that match your sales strategy, such as percentage off, fixed amount discounts, or buy-one-get-one offers. Ensure your marketing channels, including ads and videos, highlight the discounts available. This can attract more visitors and entice them to make a purchase. Use analytics to track the performance of your discounts and make adjustments as needed to optimize your conversion rates.

If you need any further assistance or have additional questions, feel free to reach out. I’m here to help!

Best regards,

Ina