Notice any currency conversion discrepancies in your Shopify orders?

[Matthew_Tersa]

We have a Canadian based store and just today, it seems our US Shopify marketplace became active and geolocation was switched on allowing US customers to purchase in USD instead of CAD as usual. 

When this happens, Shopify converts the total USD amount to CAD and pays us in CAD. However, this number is different than the amount seen on Shopify > Orders page and is different than the number displayed in the "Total" column when these orders are exported. This is due to rounding from USD to CAD for each product and then summing to get the total. See example in images attached.

1. Has anyone else noticed their geolocation turned on automatically, allowing people in different marketplaces to use their native currency today?

2. Does Shopify plan on fixing the bug showing different totals in different areas due to currency rounding errors? (Important for our automated accounting software)

[DaisyVo]

Hi @Matthew_Tersa 

1-Geolocation Turned On Automatically:
Yes, some users have reported similar issues where geolocation was automatically enabled. This might occur due to Shopify settings updates or inadvertent changes in the store's preferences. Check your settings under Settings > Markets to confirm and adjust geolocation settings.

2-Fix for Rounding Errors in Currency Conversion:
Shopify is aware of discrepancies caused by currency rounding during conversions. While there’s no confirmation of a specific bug fix, you can minimize discrepancies by enabling “Round prices to nearest” under Settings > Markets > Currency settings. Additionally, report this issue to Shopify Support to ensure it’s flagged for attention and updates.

If you have other questions, feel free to ask, and I will answer them as well.

Best regards,
Daisy