Over 2k views and no sales. Advise please 🙏

[Jkhope4712]

Hello all,

Your guidance very much appreciated!

I run two online stores, The first one called Essentials Nest, www.essentialsnest.com which focuses on selling a variety of pet products, including quirky toys, grooming supplies, health and wellness items, and accessories for cats and dogs. Despite having a good range of products, I'm struggling to make any sales. My store is on Shopify, and I've set up the website, but I’m not seeing the traffic convert into purchases. Over 2k in store views. Can you offer any advice on why this might be happening and what strategies I can use to boost sales?

 I also have a second Shopify store www.mamatobaby.com where I sell items related to pre-pregnancy, pregnancy, and post-pregnancy needs, including recovery essentials for new mothers. Similar to my pet store, I’m finding it hard to drive sales. The website looks complete, but I haven't seen the traction I expected. Can you provide suggestions on how to improve my store’s visibility and conversion rate?

Much thanks! 

[PageFly-Kate]

Hi @Jkhope4712,

I'm Kate from PageFly - Shopify Advanced Page Builder App. 

Generally, I love your stores’ design, they look classic but professional. From my CRO expertise, I’d love to give you my suggestions for both stores as hereby:

• Have a favicon for your store

Whether you're putting the final touches on your online store or it's already up and running, don't overlook the significance of adding a favicon! It's a small yet crucial detail that can enhance your website's appearance and reinforce your brand.

By including a favicon on your website, you can effectively communicate to your potential customers that they have arrived at your company's page.

You can check this Shopify guide on how to add a favicon - https://help.shopify.com/en/manual/online-store/images/add-favicon

• Redesign the pop-up

A general rule of thumb is that the most effective pop-ups for boosting conversion rates are either shown on a website after 15 seconds have passed or triggered by specific user actions or behaviors. 

To enhance the conversion rates of your promotion, a great strategy is to present it when a visitor is about to leave the website, rather than displaying it right at the beginning of their session. 

Exit offers occur when a website showcases a pop-up or promotional message as soon as a visitor moves their cursor towards the 'close' button in their browser or when they switch to a different tab. 

These offers have been shown to retain approximately 10-15% of visitors who would otherwise exit the site, as they provide an incentive to stay or make a purchase.

Another feedback here is that the pop-up texts are very hard to read. You can consider changing the backgrounnd image and increase the text as well as the pop-up size.

• Have a sticky header

If your website visitors are looking for a particular product while browsing, what's the usual action they would take? They might have to scroll all the way up to the page's top to find the search bar, which can be a bit of an inconvenience. However, this issue can be addressed by introducing a sticky header, significantly improving the ease of navigation for your customers

Another thing you might care about is that the sticky header with the current logo might take significant space while scrolling. So I would like to suggest that you reduce the size of the logo to save more space to showcase the products.

• Categorize products in specific collection

Categorizing products into specific collections can significantly boost conversion rates. It improves user experience by making navigation easier and providing relevant recommendations. It also enhances SEO by optimizing keywords and creating a strong internal linking structure. Additionally, it increases sales through cross-selling opportunities and targeted promotions. By understanding customer preferences, you can create targeted marketing campaigns and personalize your efforts.

Remember to use clear and descriptive names, logical organization, visual appeal, regular updates, and A/B testing for effective collection categorization.

• Recheck image quality

In summary, incorporating high-quality images increases conversion rates. You can effectively enhance conversions and drive business success by leveraging visual appeal, establishing trust, and creating an emotional connection with your visitors.

So please recheck these images - The middle one still has a copyright trademark.

• Others:

• Analyze user behavior to identify areas for improvement on your website.
• Optimize product pages with high-quality images, compelling descriptions, and easy navigation.
• Simplify the checkout process to reduce cart abandonment.
• Build trust with customers by displaying clear contact information, testimonials, and security badges.
• Consider targeted advertising to reach your ideal customer demographics on social media or search engines.

By following these tips, you can improve your conversion rates and reach more of your target audience.

And that's my feedback! Hope it helps you boost the conversion rate.

Cheers!

Kate | PageFly Team

[BON_Loyalty]

Hi @Jkhope4712 ,
I'm Tracy from BON Loyalty, the top-rated Shopify loyalty app.

I understand that you have poured a lot of effort into bringing traffic to your store, however, those traffic could not convert into sales. In my opinion, you should take time to analyze traffic sources and customer behavior effectively for your store. This process will help you identify where visitors are coming from, what’s working (and what’s not), and how to adjust your strategies to increase conversions. There are various marketing tools that can help you to track and analyze this data, such as:

1. Analyze Traffic Sources in Shopify Analytics
Understanding how visitors find your store gives insight into whether you’re reaching the right audience.
Steps to Check Traffic Sources in Shopify: Go to Shopify Admin > Analytics > Reports > Sessions by Traffic Source.
You can be able to check:
- Direct traffic: People who typed your URL directly.
- Organic search: Visitors from Google or Bing search results.
- Social media: Instagram, Facebook, Pinterest, etc.
- Paid ads: Clicks from Google or Meta ads.
- Referral traffic: Traffic from backlinks or affiliate websites.

How to interpret:
- Direct traffic: This indicates brand awareness—people already know about your store. If it’s low, you may need more brand-building efforts.
- Social media traffic: A high percentage suggests your social presence is working, but poor conversions might mean that visitors are not the right audience.
- Organic search traffic: If this is low, you might need to focus on SEO strategies to improve your visibility.
- Paid ads traffic: If this traffic isn’t converting, you may be targeting the wrong audience or need to align the ad copy better with product pages.

2. Use Google Analytics for Deeper Insights
Set up Google Analytics 4 (GA4) to monitor detailed customer behavior and traffic sources beyond Shopify’s native analytics.
Key metrics to track:
- Bounce rate: The percentage of visitors who leave without taking any action.
- Session duration: How long visitors stay on your website.
- Pages per session: The number of pages a visitor views during their session.
- Exit rate: The percentage of visitors who leave from a specific page.

You can use GA4 to check:
- Behavior flow report: Visualizes the journey visitors take across your site. This will show where they drop off.
- Acquisition report: Provides insights into which traffic sources bring the most value.
- Conversion path analysis: Helps identify the steps visitors take before making a purchase (or abandoning their cart).

What to look for:
- High bounce rate: If the homepage or product pages have a high bounce rate, visitors may not find the content relevant or engaging.
- Short session duration (under 30 seconds): Indicates visitors aren’t engaging with your content or are confused.
- Low pages per session: Might suggest poor internal linking or a lack of interesting content.

3. Heatmaps and Session recording tools
Use tools like Hotjar or Crazy Egg to see exactly how visitors interact with your website.
What heatmaps tell You:
- Click maps: Show where visitors click the most. If they click non-interactive elements, they may be confused.
- Scroll maps: Indicate how far down the page visitors scroll before leaving.
- Move maps: Track where visitors move their cursor, giving insight into their thought process.

How session recordings help:
- Watch real visitor sessions to understand behavior—why they might hesitate or abandon the cart.
- Identify pain points, such as slow-loading images or confusing elements.

4. Segment Traffic by Customer Behavior and Demographics
Both Shopify Analytics and Google Analytics can help you segment visitors by:
- Device: Are mobile visitors converting less than desktop users?
- Geography: Are certain regions performing better than others?
- New vs. Returning visitors: Returning visitors should ideally convert better. If not, consider loyalty incentives.

Next steps:
- If mobile conversion is low: Ensure the mobile checkout process is seamless.
- If a specific region has high traffic but no sales: Offer localized content, currency options, or region-specific promotions.

5. Leverage Facebook Pixel and Google Ads Pixel
If you’re running ads, tracking pixels help analyze customer actions after they click on your ads.
How Pixels help:
- Audience insights: Understand the demographic that clicks on your ads.
- Conversion tracking: Identify where customers drop off after clicking an ad.
- Retargeting audiences: Use pixels to target visitors with abandoned cart reminders.

For example, if Facebook Pixel shows ad clicks but no add-to-cart actions:
- The ad might need better alignment with the product.
- The product page may lack convincing content or urgency.

6. Improve traffic quality through A/B testing
Test different landing pages, product descriptions, or CTAs using A/B testing tools like Google Optimize.
Some example about what to test:
- Product titles and descriptions.
- 'Add to Cart' button colors and text.
- Homepage banners and featured collections.

By diving deep into these analytics and behavior tools, you’ll be able to identify and resolve key issues, optimize your traffic sources, and make meaningful changes to your store. I hope that my suggestion is helpful for you. Good luck!

If you find these suggestions helpful for you, please let me know by giving BON Loyalty  a 'LIKE' or marking it as a 'SOLUTION'. 😊

Best,

Tracy from the BON Loyalty team

[DaisyVo]

Hi @Jkhope4712 

I’ve looked through your situation carefully, and I totally understand how frustrating it can be to have thousands of views but no sales. You’ve done a great job setting up your stores and offering a range of useful products, but it looks like something in the customer journey is preventing them from actually purchasing. Let’s break this down into two key areas: why visitors aren’t converting and how you can fix it.

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1. Why Are Visitors Not Buying?

There could be several reasons, but based on common Shopify conversion issues, here are some things to check:

🔹 Traffic Quality: Not all visitors are potential buyers. If most of your traffic comes from low-intent sources (e.g., social media clicks without purchase intent or unqualified paid ads), they won’t convert. Check your analytics in Shopify > Reports > Conversion rate to see where visitors are coming from and how they behave.

🔹 Website Trust Factors: First impressions matter. Do your stores have:

• Clear product descriptions with benefits, not just features?
• High-quality product images and videos?
• Social proof (reviews, testimonials, trust badges, money-back guarantees)?
• Easy navigation and fast page loading?

🔹 Checkout Issues: Many stores lose buyers at checkout. Do you have:

• A streamlined checkout process (guest checkout, multiple payment options)?
• Transparent pricing (no surprise fees at checkout)?
• Free shipping or clear shipping rates?

🔹 Lack of Urgency or Incentives: Customers often need a push. Are you using:

• Limited-time offers, discounts, or bundles?
• Pop-ups or email sequences to recover abandoned carts?

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2. How to Improve Sales and Conversion Rates

Step 1: Improve Product Pages

Your product pages should sell, not just describe.

• Use persuasive descriptions that highlight how the product benefits the customer.
• Include high-quality lifestyle images that show products in use.
• Add reviews/testimonials (if you don’t have any, consider offering discounts in exchange for reviews).
• Use trust signals like "Money-back guarantee," "Secure Checkout," or "Fast Shipping."

📌 Example of a Strong Product Description Formula:
Instead of: "Dog Chew Toy - Made from durable rubber."
Try: "Keep your pup entertained for hours! This ultra-durable rubber chew toy satisfies their natural chewing instincts while preventing boredom and anxiety."

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Step 2: Optimize Your Checkout Process

• Enable Shopify Payments, PayPal, Apple Pay, Google Pay to reduce checkout friction.
• Offer free shipping on a minimum spend (e.g., “Get Free Shipping on orders over $50” encourages higher cart value).
• Install an abandoned cart recovery app like Klaviyo or Shopify Email to remind visitors to complete their purchase.

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Step 3: Boost Visibility & Get Targeted Traffic

🚀 SEO Optimization:

• Optimize your product titles and descriptions with keywords that match customer searches.
• Use structured product data (via Shopify’s built-in SEO features) so Google indexes your pages properly.
• Blog about topics related to your products (e.g., “Best Natural Dog Grooming Tips” for Essentials Nest).

📢 Run Targeted Ads & Retargeting Campaigns:

• Facebook & Instagram Ads: Instead of broad targeting, run interest-based or lookalike audience ads based on past visitors.
• Google Shopping Ads: Great for product-based stores like yours.

📩 Email Marketing:

• Use pop-ups to collect emails and send welcome discounts or cart recovery emails (e.g., “Oops! You left something behind—Here’s 10% off to complete your order”).
• Set up automated sequences for repeat engagement.

🎁 Offer Discounts & Urgency Boosters:

• “Limited Time Offer: Buy 2, Get 1 Free”
• “Only X left in stock!” urgency tactics
• “Today Only: Free Gift with Purchase”

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Final Thoughts

You’re getting traffic, which means people are interested. Now, it’s about building trust, optimizing conversions, and marketing smarter. I’d suggest starting with improving product pages, streamlining checkout, and running better retargeting ads to convert your visitors into paying customers.

If you need any other assistance, feel free to ask, and I will try my best to support you.
Best regards,
Daisy.