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Photo Jpeg Size Fault

MattHillPhotos
New Member
1 0 0
‎11-14-2021 11:34 PM

Photo Jpeg Size Fault

Hey all, 

I have Jpegs around 4-5mb and whilst ive been trying to upload them Shopify continues to say they exceed 20MB when this is not the case. Has anyone found this? and anyway to override it? 

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Reply 1 (1)
JHKCreate
Shopify Partner
3518 630 894
‎11-15-2021 06:16 AM

Re: Photo Jpeg Size Fault

Hi @MattHillPhotos 

The error is targeted towards resolution and not just sizing. What it's saying is that the images you are uploading exceed 20MP, try reducing the resolution of your images and let us know if that works!

Did we solve your issue? Like & Mark As Solution to help the community
Should you need any direct help: contact@jhkcreate.com

Learn more about us: jhkcreate.com
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