Poor Support

[Sunil3]

I am utterly disappointed with Shopify’s unprofessionalism and lack of accountability. My store was terminated without any prior notice or clear explanation, and despite following the appeal process and reaching out to support, I’ve been left in the dark for nearly 15 days. All I’m getting are vague responses and endless back-and-forth, with no resolution in sight. I don’t even know whom to contact to get a proper update or assistance. This careless and lazy approach to customer issues is unacceptable, especially when businesses rely on this platform. Shopify, this is not the standard of service you claim to provide—please take responsibility and address this issue immediately!

[DaisyVo]

Hi @Sunil3 

I'm truly sorry to hear about the frustrating experience you've had with Shopify. Having your store terminated without prior notice or a clear explanation is undoubtedly distressing, especially when your business relies on the platform.

Steps to Address the Issue:

1. Appeal the Termination:

• If you haven't already, submit an appeal through the form provided in the termination email. Ensure you provide all necessary documentation and a detailed explanation of your situation.

2. Contact Shopify Support:

• Reach out to Shopify's support team via the Help Center. You can initiate a live chat, send an email, or request a callback. Clearly express your concerns and provide your ticket ID for reference.

3. Escalate the Issue:

• If standard support channels aren't yielding results, request that your case be escalated to a higher authority within Shopify. Persistence is key; ensure you communicate the urgency and impact of the situation on your business.

4. Seek Community Support:

• Engage with the Shopify Community forums. Many merchants have faced similar issues, and their insights might offer additional avenues to explore.

5. File a Formal Complaint:

• If all else fails, consider filing a complaint with external bodies like the Better Business Bureau (BBB). This can sometimes expedite a response from Shopify.

Personal Insight:

In my experience, persistence and clear communication are vital in such situations. While it's frustrating to wait, ensuring that you've provided all necessary information and following up regularly can make a difference. Remember, you're not alone in this, and the community is here to support you.

If you need any other assistance, feel free to reply, and I will try my best to help.

Best regards,

Daisy