Products added to a collection are not showing up in the onlinestore

mmennana
Tourist
8 0 1

Hello,

Products have been added to a "women's collection". We confirmed that the products have the proper tags (see screenshots Collection Image #1,#2). However, when we go to the online store and click on the link that should display all the women's shoes that have been added, we get an error message saying "no products in collection" ( website image #1). 

We checked the navigation/link to make sure that the "women's shoes" link is linked correctly to "women's shoes" collection (navigation menu image #1)

 

Collection image #1 

mmennana_0-1620619123289.png

 

Collection Image #2

mmennana_1-1620619174173.png

 

Website image #1 (women's shoes error)

mmennana_2-1620619250931.png

Navigation menu image #1 

mmennana_3-1620619522008.png

 

Replies 7 (7)
AlexEffron
Shopify Partner
2682 387 1047

Hello,

Welcome to the shopify Community.

It seems that I need to enter into your store to check what is the problem.
Would you mind providing me collaborate access so that I can identify the problem?

If not then please provide your website URL so that I can send you collaborative access.

 

MS-WEB-DESIGNER
Shopify Partner
3012 181 488

Dear @mmennana 

We will be happy to help you.

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mmennana
Tourist
8 0 1

Thanks for the reply...

 

Check out the site: www.moralifeboutique.com

 

mmennana
Tourist
8 0 1

Site is password-protected -- >

Password: mora

mmennana
Tourist
8 0 1

Hey,

 

Any help would be appreciated.

mmennana
Tourist
8 0 1

Thanks for this. We've checked multiple times though and we are 100% sure the links are correct in the navigation/menus...

Lilith
Shopify Staff
Shopify Staff
603 72 171

Hi, @mmennana! Just wanted to make sure that I drop a note in this thread as well to let you know that I've replied to your inquiry in your recent thread here. I'll continue the conversation on that thread linked if you have any other questions with regards to the collections troubleshooting I can help answer!

Lilith | Social Care @ Shopify 
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