RE: Its a disappointing experience

[akrypt]

Hello, 

I would like to share my recent experience with Shopify, which has unfortunately been quite frustrating and disappointing.

Over the past few days, I’ve encountered significant issues with my payouts, which have not yet been processed. Despite following up with customer service multiple times, including four separate inquiries, the matter has still not been resolved. Each time, I was informed that my case was being escalated to the finance team, but I received no follow-up.

My most recent interaction was with a representative named Mark on October 18th at 11:30 PM AEST. Unfortunately, this conversation only added to my frustration, as I had to repeatedly explain my issue without making any progress.

I would appreciate some clarity on how these cases are being handled and why the support process is so inconsistent. As a business owner, I rely on timely and accurate payouts to maintain my operations, and the delay of nearly two weeks has caused considerable inconvenience.

It is also concerning that despite being charged on time, Shopify’s system fails to ensure that payouts are processed in a timely and efficient manner. Furthermore, each time I reached out to support, I was forced to explain my situation from the beginning, which suggests that previous case notes were not being reviewed as stated.

I urge you to review your customer service and support processes, as these issues can seriously impact businesses. I am considering moving away from Shopify and will be advising others to do the same if this situation is not addressed satisfactorily.

I hope to hear from someone soon with a solution.