Refunds for Billing

[luvt4n31]

Hello. My name is Tan and i just started trying to sell on shoptify but it wasn't working out very well, and I have been charged 79 euros twice. Im a student and I dont get frequent pays so money is very important for me at the moment and i didn't know you had to deactivate the account to stop being billed. I deactivated my store and Im trying to contact Shoptify for two refunds of the 79 euro as I was confused on what to do and let my store active by mistake. How can i contact them? Do they have an email? I didn't manage to take a screenshot of the billing page but i have proof on Paypal. I really need a refund asap. Can anyone guide me please?

[Tal19]

https://www.shopify.com/contact

[INA_MSWEB]

Hi @luvt4n31  Thank you for reaching out and sharing your concerns. As a student managing finances, it's completely understandable how unexpected charges can be stressful. I will guide you on how to contact Shopify for a refund and introduce you to a tool that can help boost your sales once you decide to give Shopify another try. To contact Shopify regarding the charges and request a refund, you can follow these steps:

1. Visit the Shopify Help Center.
2. Scroll down to the "Contact Shopify Support" section.
3. You can choose to get help via live chat, email, or phone.
4. You can email Shopify support directly at support@shopify.com. In your email, provide your Shopify store URL, explanation of the issue, and mention that you deactivated your store but were still billed. Also, Attach proof of payment from PayPal.
5. Live Chat and Phone support are available through the Shopify Help Center link above. They might provide quicker responses compared to email.

If you have any further questions or need assistance with setting up the app, feel free to reach out. I am here to support you and ensure you have all the tools necessary to succeed with your Shopify store.

Best regards,

Ina