Regarding Store Unavailability

Solved
suhasj
New Member
2 0 0

Hello there, I ordered 2 items from the following website and paid for the same. https://empire-ethnic.myshopify.com/ My order number is ORDER #1953 but now it's showing the error message that " the store is unavailable". Please do the needful as soon as possible and resolve the issue.

Regards, Suhas Jadhav 

Accepted Solution (1)

Accepted Solutions
Shay
Shopify Staff
Shopify Staff
1047 162 214

This is an accepted solution.

Hi Suhas, 

As this question was answered on this thread here I will be marking this conversation as solved and closed. Thank you for reaching out to our community forums!

-Shay

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 3 (3)
twinkleppc
Explorer
38 3 9

I don't think anyone from Shopify or Shopify community would be able to resolve this. I'm really sorry to say but seems like the store owner unpublished the store after taking the payment. 

Least you can do is find the contact info in the receipt you've got (if they sent you any) and contact them directly. Hope you get back your money. 

Ravi Thakor
Digital Marketing Specialist | twinkleppc.co
email: ravi@twinkleppc.co
AdityaMarothi
New Member
1 0 0

Yes i have the same issue. I have ordered goods worth 2000/- with order ID #1920. How will Shopify resolve this issue?

Shay
Shopify Staff
Shopify Staff
1047 162 214

This is an accepted solution.

Hi Suhas, 

As this question was answered on this thread here I will be marking this conversation as solved and closed. Thank you for reaching out to our community forums!

-Shay

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog