Remove Domain from Terminated Store

[moomame123]

Anyone can help to remove my domain? can't connect the new store is show connect on the frozen store and no any update after chat help

[richardcobain]

To remove your domain from your frozen store, you may need to access the Shopify admin of that store and go to Online Store > Domains, where you can disconnect or remove the domain. If you're unable to access the admin or the changes aren’t taking effect, contacting Shopify support again for a more detailed review of your account status may be necessary.

[DaisyVo]

Hi @moomame123 

I totally understand how frustrating it can be when your domain is still tied to a frozen Shopify store, and you're trying to connect it to a new one. Here’s a straightforward way to handle this issue:

Steps to Remove Your Domain from a Frozen Shopify Store:

1-Log into Your Old Shopify Account (If Possible):

• Go to your frozen store’s admin (even if it's inactive, you can still access some settings).
• Navigate to Settings > Domains.
• Look for the domain you want to disconnect, and click Remove or Transfer Domain if those options are available.

2-Contact Shopify Support: If you no longer have access to the old store or can't remove the domain yourself, Shopify’s support team will need to step in. Here's how to do it:

• Go to Shopify Support.
• Choose Contact Support and explain your issue.
• Provide these details to speed things up:
• Your current domain name.
• The frozen store’s URL (if you know it).
• Proof of ownership of the domain (like purchase receipts or registration details).

3-Update Your Domain's DNS Settings:

• Log into the domain registrar where you bought your domain (e.g., GoDaddy, Namecheap, Google Domains).
• Manually update the DNS records to point to your new Shopify store. Set these as the A Record:
• Host: @
• Points To: 23.227.38.65
• Then, set the CNAME for www to shops.myshopify.com.

4-Reconnect Your Domain to Your New Store:

• Once Shopify confirms the domain is free, go to your new store's admin:
• Settings > Domains > Connect Existing Domain.
• Follow the steps to verify the connection.

If you’ve already tried all this and nothing worked after chatting with Shopify support, ask them to escalate your ticket to a higher-level specialist. Sometimes these cases require manual intervention.

I hope this clears things up! Let me know if you’re stuck on any of the steps or if something doesn’t work as expected.

Best regards,
Daisy