Reviews not posting

1 0 0

My clients are leaving reviews but they are not showing up. There were some left under these listings, and I did a test run but nothing is there. 

Resin crystal plugs 


virtual pow wow


the ones that I do see were made before I modified colors on my site, those are still there. 

Replies 3 (3)
Shopify Partner
62 2 5

Hey @KreativeUnikorn, I would like to help


You can choose whether to show or hide the product review listing and review form by default. When the review listing or review form is hidden, merchants can access it by clicking on a link in the section.

Complete the following steps to show or hide the reviews or review form:

  1. From your Shopify admin, click Settings > Apps and sales channels.

  2. From the Apps and sales channels page, click Product Reviews.

  3. Click Open app.

  4. Click setting.

  5. In the Review listing layout section, check or uncheck the box next to Show reviews on load.

  6. In the Review listing text section, check or uncheck the box next to Show review form on load.

  7. Click Save.

If you want to know more, please follow the link: 

-Was my reply helpful? Click Like to let me know!
-Was your question answered? Mark it as an Accepted Solution
Shopify Partner
2787 483 527

Hi @KreativeUnikorn,


You can check this information to publish a review

- Is it helpful? Like, or Accept my solution or Buy Me a Coffee!
- Ryviu - Product Reviews app, Collect consumer feedback and import reviews from AliExpress, Amazon, Etsy, Shoppe and Walmart.
- Enjoy 3 months of Shopify for $1/month. Sign up now

Shopify Partner
15 0 1

Because others answered your questions, I recommend trying our full-featured review app (for free, the same as Shopify product review app). 


It has so many features that apps like Loox are suggesting, but you need to pay $10-30 for them. 


Just give it a shot and I'm sure you will be amazed.