Scam

Abdul999
New Member
1 0 0
  •  

I have ordered from a store called tolona.in under Shopify. As there website is not working right now i feel i have been scammed. Here is the link of the order https://tolona-in.myshopify.com/57421725811/orders/f12101e3674f0f1458bfd48585872300/authenticate?key... which not working right now. So please help me get my money back.

 

Thanks 

 

Reply 1 (1)
Ollie
Shopify Staff
Shopify Staff
890 93 152

Hey @Abdul999.

 

Thanks for bringing this to our attention!

 

I am sorry to hear about the negative experience you have had with making your online purchase! In this case, if you suspect that a store is on the Shopify platform and is in violation of our Terms of Service or Acceptable Use Policy then you can Report the issue with the merchant here. Once that report is successfully submitted, our dedicated team will look into the matter further.

 

With that being said, I would suggest that you speak to your bank or credit card company (depending on how you transacted the order) and let them know of the situation you are facing. They will have processes aimed to retrieve your funds for the online purchase.

 

Let me know if you have any questions.

Ollie | Social Care @ Shopify 
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