Set up TIKTOK shop issue connecting

[Majj]

I have a business TikTok account and want to sell my products on TikTok. On shopify, after clicking set up now, and going to the next page. When I click "Connect Now" (shopify to Tiktok) a blank pop up appears and then nothing keeps lagging. Tried on desktop and phone same issue, screenshot below. How to resolve?

[Don]

Hi there, @Majj!

Thanks for letting us know about this!

The TikTok integration is actually supported by TikTok directly, but I'd like to share some info that you might find helpful here.

Check out their guide to setting up TikTok for use with Shopify here first and let us know at which point you encounter this issue.

You mentioned a screenshot here, but there doesn't appear to be an image attached so let us know if you're able to share this, please!

Let me know in which country your store is based, so we can check it against the list of countries supported for use.

You can also reach out to TikTok support using the contact info here on the app store page to see if they can clarify what might be the root cause of the issue. 

[tesoribelli]

I am having same problem and I have read through all the tik tok information, any advice yet? Shopify wont all me to attach screenshots here they want a mov

[StellaSage]

Me too!

[SelenaFray]

Did you get it fixed? Or answer why?

[grace33]

I am having the same issue 😞

[SelenaFray]

I used aftership feed for TikTok shop and it worked for me. Now I’m connected

[grace33]

Thank you - I switch browsers from Safari to Google Chrome and it worked without having to use aftership feed.