Shop is locked when reenable access to my admin

Swarm
New Member
6 0 0

A week ago, my store is unable to login because of some mistakes of mine. During the period of suspension, many orders could not be processed in time. When reenable access to my admin? Here's the ticket ID. 942fbf14-de04-451b-b5de-7c79e7d0f90e

Replies 2 (2)
Don
Shopify Staff
Shopify Staff
2024 139 267

Hi there @Swarm!

Don here from Shopify.

Thanks for letting us know about this here and for sharing that specific ticket number with us.

Due to the nature of this issue, you'll just need to continue to reply to the relevant specialist team working on this by way of that special ticket number you shared with us here.

That team is the only place you'll be able to get more info or any updates on this process, as those tickets are not visible to us here.

Just reply to that email with the ticket number you shared here if you have more questions on this process at all and that team will be able to share any available information.

Of course, if there is anything else I can help with please just let me know!

 

Regards,

Don

Don | Social Care @ Shopify 
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Swarm
New Member
6 0 0

My store was temporarily disabled acesss because of policy violation a week ago. How long will it take before I can access admin again, and what can I do now?