Shopify Basic Plan too high

[gfcgroup]

hi there I am on the $29 a month plan and now being charged $41.92 a month and not getting any of the services with the plan.  to charge an extra $10 a month for paying monthly is outrageous because I am supposed to get 5 staff and no one if fixing my issues with my site.   I asked that you take off the bump code that is showing up on my pages on desktop no one does it.   I asked that you put us back on the shop marketing because you stated one chargeback that wasn't a chargeback it was fraud and still not done this.  where are my paying customers somehow someone keeps sending russia emails or something it has crashed a few times.  you say I have to wait six months and that is hitler stuff.  in part the security on my plan caused me problems where you over charged me and had to dispute.  I am being soliticed on my customer chats regarding people trying to sell me stuff not anything to do with my products.  it is annoying.  I don't know how some of these stores are making the money they do.  I am not seeing billing department.  please contact me 

[SealSubs-Roan]

Hi @gfcgroup !

Since this is an account issue, even though it is not ideal, the best course of action is to keep an open communication with Shopify support team as they have a better view of your account's status. I recommend that you follow up regarding your case via live chat instead of email or ticket because it might go further on the queue.