Shopify Capital application pending

[Retailqueen]

I’m so entirely upset with the capital process. I have literally had 4 loans paid off super urgent. Went to apply for my fifth loan and it has literally taken three weeks and I still don’t have an answer. It still says pending approval. I have reached out to so many advisors via the chat setting. And literally there is no one that can help besides saying that it’s still pending. How can you have someone with an application about your business and really no help about it. It’s like contacting your bank and being able to speak to center who can’t help you because they can’t see anything, but your application. Has anyone else ran into this over three weeks still pending capital application? 

[Retailqueen]

Mind you, the application states 1-4 business days after submission, you should have an answer.