Shopify have taken away all my christmas fund

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my friend noah from the USA (im from the UK) send me £550 for a service i provided him with over discord. However with him not having PayPal we decided to use shopify. The plan was i was going to set up a shopify and he would buy a digital product of said shopify as a way of sending me the money. He sent me the money and it got put on hold. 5 days and 3 customer service employees later (as it got put on hold) my shopify account was suspended and instead of noah being refunded the money, Shopify have kept it "on hold" meaning none of us gets it. I am genuinely shocked and cannot believe this situation 

Reply 1 (1)
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Shopify isn’t a money service. I would think that goes against terms of service.