Shopify’s Useless Support – A Frustrating 16-Day Ordeal
Hello Shopify Community,
I’m sharing my experience with Shopify’s support, hoping it helps others in similar situations or at least raises awareness about the poor service I’ve received. For 16 days, I’ve been dealing with an unresolved issue, and Shopify’s support has failed to provide any meaningful help. Here's the full story:
The Issue
I encountered this error:
"You have reached the maximum number of attempts for submitting your details. You need to contact support to make any changes."
This error has blocked me from accessing my payment balance, which I need to fulfill orders. Although Shopify Payments is active, I cannot access the funds, which has left my business at a standstill.
Support Tickets and Empty Responses
- I opened my first support ticket 16 days ago.
- After receiving no solution, I submitted two more tickets.
- Each time, the only response I got was, "Your case is under review, please wait."
I’ve memorized all their responses by now:
- "Please wait."
- "Thank you for your patience."
- "Our team will contact you soon."
- "We’ve escalated your ticket to management."
But nothing ever happens. No meaningful communication, no updates, no action.
Complete Lack of Communication
Despite contacting support several times, I haven’t received a single email or notification in all this time. They expect me to wait in silence while my business suffers. How long should two documents take to review? Their responses feel like empty stalling tactics.
Business at Risk
This isn’t just an inconvenience—it’s putting my entire business at risk. Without these funds, I can’t fulfill orders or provide products to my customers. Every day without resolution is costing me time, money, and trust. I want to do more than just wait—I need action, or my business will go under.
A Final Plea for Action
I’ve done everything on my end. I’m available to provide any official documents they need, yet they haven’t contacted me in 16 days. Shopify’s lack of urgency, poor communication, and unhelpful responses are unacceptable.
If anyone in the community has experienced a similar situation, I’d appreciate hearing about how you resolved it—how long did it take, and what helped? Shopify support clearly isn’t working, and I need a way to escalate this issue to someone who will actually help.
This level of service is not what I expected from a platform like Shopify. I hope this post reaches someone in Shopify who can take real action. Enough with the empty responses—I need a solution now.
Thank you for reading, and I look forward to hearing your experiences and advice.
Best regards
