Shopify store link disconnection through Spocket

[slvrtrz3000]

Hi there,

I have a Shopify account and also a Spocket account.

I've been in Gmail talks all day yesterday 11/12/22 with a customer support representative named Ria on the Spocket side and what is happening is my Empire plan is repeatedly getting disconnected when I connect my Whitney General Store Shopify store with their platform.

I don't know why this is happening and I'm asking for tier three technical support on the Shopify side with your IT staff and Spocket tier 3 support staff to please help me get this problem resolved.

Basically I am constantly getting my Shopify store link disconnected from Spocket.

For example at 6:36 am Sunday morning I reconnected my Shopify store with Spocket and by 7:07 Sunday morning same day after logging back in my Shopify store was a fourth time disconnected.

Spocket server system than encourages me to link my Shopify store with Spocket which I have already done multiple times,purges my store link and than offers the Empire plan which I am already on.

Spocket system keeps knocking me back down to the Pro plan which I am not on. I am on the Empire plan.

I do not know what is wrong and requesting technical support from both company platforms please.

Furthermore on the Shopify payments area of my account with your company I have already added in my routing and account number to receive customer funds in the future after advertising my Shopify store and that area is blank now. It looks like I will have to add in my routing and account number from my credit union yet again.

Thank you.

Sincerely,
Jonathan Whitney

[slvrtrz3000]

Hi there Petfly,

Thank you very much for your possible assistance but I no longer am a Spocket member due to complicated, technical and unresolvable server database glitches.

I went through much hassle at that time and I no longer care about having anything more to do with Spocket.

I will choose several other reliable dropshippers at a later date.

Sincerely,

Jonathan Whitney