Feedback for your online store from the community
I have a Shopify account and also a Spocket account.
I've been in Gmail talks all day yesterday 11/12/22 with a customer support representative named Ria on the Spocket side and what is happening is my Empire plan is repeatedly getting disconnected when I connect my Whitney General Store Shopify store with their platform.
I don't know why this is happening and I'm asking for tier three technical support on the Shopify side with your IT staff and Spocket tier 3 support staff to please help me get this problem resolved.
Basically I am constantly getting my Shopify store link disconnected from Spocket.
For example at 6:36 am Sunday morning I reconnected my Shopify store with Spocket and by 7:07 Sunday morning same day after logging back in my Shopify store was a fourth time disconnected.
Spocket server system than encourages me to link my Shopify store with Spocket which I have already done multiple times,purges my store link and than offers the Empire plan which I am already on.
Spocket system keeps knocking me back down to the Pro plan which I am not on. I am on the Empire plan.
I do not know what is wrong and requesting technical support from both company platforms please.
Furthermore on the Shopify payments area of my account with your company I have already added in my routing and account number to receive customer funds in the future after advertising my Shopify store and that area is blank now. It looks like I will have to add in my routing and account number from my credit union yet again.
Hi there Petfly,
Thank you very much for your possible assistance but I no longer am a Spocket member due to complicated, technical and unresolvable server database glitches.
I went through much hassle at that time and I no longer care about having anything more to do with Spocket.
I will choose several other reliable dropshippers at a later date.
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