Shopify support not working

New Member
2 0 0


Is there anyone that could help? I click all kind of support/contact us button but it ended up with the FAQ page. there is no way i can get anyone from shopify support team.

No email support, No live chat support.. nothing

I have tried all suggested solution i can find here but its all outdated I guess.

Replies 2 (2)
Shopify Partner
3502 412 799

Check this link you can get the solution.


If helpful, please Like and Accept Solution.
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Shopify Staff
219 21 28

Hi, @!

I've included steps on reaching our support team below, please let me know if this also doesn't work for you -

  1. Head to this link and click on Contact Support.
  2. You will need to login and select the store in question (if you have more than one store). 

  3. On the Contact Support page, you'll need to search for the topic you're needing help with - this will load a range of help guides and resources to help you. 

  4. If none of the resources provided are helpful to you, scroll down the page to the bottom and click on Continue. 

  5. You can then click on any of the contact options and you'll soon be connected with a Support Advisor 

Please send a screenshot of any errors that prevent you from reaching this page!

Nia | Social Care @ Shopify 
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 - To learn more visit the Shopify Help Center or the Shopify Blog