Shopify Won't Let Me Use Shopify Payments??!!??

Brwneyedgrl82
New Member
1 0 1

I am very new to this whole Online Store and I have been working on mine for months. At times I have felt like giving up because I didn't feel like I was making any progress. I would work for hours and hours and still feel like I didn't accomplish anything. But finally, after all this very hard work, countless tears, sweat, cramped hands, stiff back and neck (The list goes on and on), I was finally trying to wrap up all the little finishing touches so I could finally make my store public and see how it was gonna do. But when I went to set up my Shopify Payments, it wouldn't let me. But doesn't give me any reason why!?? I am very disturbed by this. Was all my hard work a waste? Am I not even going to be able to see my store open and running one day? Not to mention I've spent money on other Shopify apps for my store as well as my store logo and other details. I am really frustrated at this moment, and could really use some advice from someone who might have a clue as to what kind of scam these people are trying to run here!! Because my uncle as well as my father-in-law are attorneys. Actually my uncle is the District Attorney. He would love for me to bring him a case like this. It's a real shame to see such a big known company like Shopify scamming, or "tricking" innocent people who are just trying to make an honest living. I need to know what I did wrong??? Anyone help me??

Replies 18 (18)
Helen
Shopify Staff
1398 170 231

Hi, @Brwneyedgrl82

 

I’m Helen from Shopify Support. Thanks for reaching out about this; I understand how frustrated you are, so let’s get this figured out for you so that you can launch the store you have worked so hard on!

 

What country is your store based in? Shopify Payments is currently supported in the countries listed here. Please let me know if your country is listed there, and you are still not able to set up your account.

 

However, if your country is not listed there, then don’t worry! You can still set up a payment gateway to be able to accept credit cards on your store, by using a third party payment provider. All of the payment gateways that integrate with Shopify are found here. Once you have chosen one, please set up an account with them directly, and then follow these instructions to activate it on your store.

 

Keep me updated on what you find out. I’m here to help.

Helen | Social Care @ Shopify 
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Lovepotioninc
New Member
2 0 0

Hi, 

Anybody has any issues with getting a merchant and excepting payment methods, I had a similar experience and have learned a lot since then and am willing to help anyone who is in need. It was a rough couple of months where we couldnt accept any payments due to selling adult products but now we are able to finally accept payments from our customers. You can check out our website at lovepotioninc.com and contact us we will be more than happy to help you get a merchant as well and begin selling. 

 

Thank you

Lovepotioninc
New Member
2 0 0

Hi, 

If you need assistance to get a merchant we can help you. It took a long time for us to get up and running as well but it was due to the items we were selling and we understand how frustrating it can be which is why we would like to help and get you up and running within one to two weeks. 

MUSCLEBROS
New Member
1 0 0

HOW DO I FIX THIS? I Have a supplement/ gym clothing online store in which I sell clothing and protein supplements + pre workouts EVERYTHING is legal.. I have also removed these in order to activate shopify payments BUT SHOPIFY STILL WONT ALLOW IT ... I’ve lost thousands of sales 

Helen
Shopify Staff
1398 170 231

Hey, @MUSCLEBROS. Thanks for reaching out about this. I can certainly understand your frustration with being notified that you cannot use Shopify Payments.

 

We really appreciate the effort you took to remove the items that our banking partners don’t allow. Did you receive an email originally notifying you which of your products could not be supported by Shopify Payments? And, when you removed those items from your store, did you reply back to the email to let the Analyst overseeing your account know that they had been removed? 

 

If you have not yet replied to the email acknowledging you’ve removed the specified items, then please do so. This will allow for a follow up to occur to see if it’s possible to reconsider your use of Shopify Payments. In the meantime, I recommend enabling another payment option on your store, like Paypal for example. This way you won’t continue to lose any sales while we figure this out for you.

 

However, if you have already notified of your product removal, and have received confirmation that Shopify Payments is no longer an option for your store, then all this means is that you need to use another payment gateway. To find a list of options that are already integrated with the platform, go to  your country on the Online Payment Gateway page. Please set up an account directly with the provider of your choice, and then configure it on your store, which is done very quickly and easily by following the steps in the Help Doc for Configuring third-party payment providers

 

I hope this helps. Please let me know if you have any other questions or concerns.

Helen | Social Care @ Shopify 
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NOIltd
Tourist
8 0 2

I'm in the exact same situation.

What is deeply shameful is Shopify accepted payments from me for all these months without clarifying the information needed at the start, when I registered the business on Shopify. It's VERY convenient to take money from users and then block their store saying "I'm sorry we can't actually allow you to sell products". 

If the UK government allows businesses to be registered with business addresses (not private ones) for non-residents... why is Shopify not allowing that? No one has answered me. And it's deeply disturbing.

This is the era with a pandemic, a lot of e-commerces and small startups work exactly this way. Even Amazon allows businesses to proceed. I find this simply disgraceful and no one from Shopify support has yet provided a solution for all the months or hard work and money spent for nothing.

Helen
Shopify Staff
1398 170 231

Hi, @NOIltd. I can see that you’re frustrated. I’d like to look further into this for you and offer a solution, and/or clarification for the issue.

 

However, I’m afraid I don’t quite understand the roadblock you are facing with Shopify Payments, so would you please explain further? For example, were you using Shopify Payments on your store for some time, and then you were notified that it was unable to support your business, or the products you were selling? Or, did you set up your store, and then determined that Shopify Payments was not a payment gateway that was available to use as a payment method? 

 

Please let me know. I’m here to help.

Helen | Social Care @ Shopify 
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NOIltd
Tourist
8 0 2

"...were you using Shopify Payments on your store for some time, and then you were notified that it was unable to support your business,"

Yes. 

This week I've been notified that I can not use Shopify payments anymore. This is related to the fact that I don't own a warehouse in the UK. Who does that nowadays? I have a business that is legally registered In the Uk and have sent various documents to prove that. 

I have contacted Shopify via chat to request assistance and I have not received any solution or suggestion to sort the problem out. It's simply shameful.

Helen
Shopify Staff
1398 170 231

Ah ok, I think I have a better understanding of the situation you are in in regards to using Shopify Payments. Thanks for elaborating, @NOIltd.

 

So if I’m understanding this correctly, you do not reside in a country that supports Shopify Payments at this time. However, your business operates from the UK, which is a Shopify Payments supported country, and so you’ve requested to be able to use a UK Shopify Payments account. You’ve undergone a review, and have been found to not meet the requirements to use it because your business does not have a physical presence in the UK, correct?

 

I can confirm that having a physical operation on UK soil (for example, an office, retail location, or warehouse space) is one of the requirements for eligibility to use a UK Shopify Payments account. Therefore, without proof of presence, I’m afraid your business would be found ineligible.  


I know this is frustrating, and not your preferred outcome. However, you can still continue to use Shopify for your business by choosing a third party payment gateway that’s available in your region, and integrate it on your store instead. I’m happy to help you look into third party options, if you'd like. Where are you located?

Helen | Social Care @ Shopify 
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