Hey @Classtronic sorry to see that you have this issue first of all. Secondly, I think you should open a ticket with Shopify directly so you can get in touch with some of their staff to understand things more clearly.
Thanks for sharing your query with us here in the Community.
As we're not able to provide account support here publicly, I would direct you to address any queries you have about the status of your account via the existing support contact you have shared here.
Try replying to that email shared here with any follow-up queries you have, and that team in particular will be the right one to ask.
There may not be any further information available in the circumstances, though replying to that email address is the correct place to check for it.
All the best!
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