I ordered two separate orders from a small shop called Catharsis Global. Originally, I ordered in October/November sometime. It wasn’t “shipped” until December. Fast forward to March, they randomly cancelled both of my orders, totaling around $200-$300, and didn’t refund me. I reached out multiple times throughout this whole process and they only messages me back once or twice over things that we significantly less important. I can’t get ahold of them, Shopify won’t help me, and I’m so broke right now that am so desperate to get my money back. I don’t know what to do.
Thanks for reaching out about your experience.
I can understand how frustrating it can be to have your order cancelled and on top of that to have not received your refund.
From what you mentioned, it looks like you made numerous attempts to chase up your refund. Did they provide you with a confirmation of the cancellation and proof the refund was being processed?
The next step here is to reach out to your bank or card provider to discuss possible refund options. Some financial institutions offer consumer protection mechanisms that may be able to assist you in this situation. We recommend reading this article here that explains how to request help from the main banks.
I hope that you are able to find a satisfactory resolution and let me know if you have any further questions or concerns!
The original poster stated that the merchant cancelled their order without initiating a refund. However, the link you provided for filing a report only accepts the url for the order confirmation page. How do you suggest customers provide an order confirmation url when the url is now associated with a canceled order page?
Thanks for pointing that out.
If the URL is now associated with a cancelled page then the next step is for them to contact their bank as mentioned above. The bank will help to guide them through the next steps, if they haven't already.
Let me know if there is anything else you need.
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