Store Feedback, design, product, all of it

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Store Feedback, design, product, all of it

Reese2007
Tourist
9 0 6

Hi, I need some feedback on my store.  I've had alot of visitors, no sales, I see people adding to cart, but then that's when they stop.  I don't know if it's the shipping, price, my stuff sucks... I really don't know.  It could also be spammers messing with me,  I've had a ton of spam.  Who all has a lead?  Should I get one?  

Meredith Reese
Accepted Solution (1)

MooseDesk
Shopify Partner
402 57 117

This is an accepted solution.

Hi @Reese2007,

 

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

 

Congrats on your store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.

 

1. Add a Favicon

 

Consider adding a favicon to your website. This small image in the browser tab will make your website more recognizable and professional among different tabs, while also helping to enhance your brand awareness.

 

2. Change the Font


I recommend switching to a more timeless and clean font, such as Roboto, Open Sans, or Lato. These fonts offer a modern, sleek appearance that will give your store a more polished and professional look.

 

3. Revamp the Hero Section


The hero section is the first point of contact between your customers and your store. It should be designed to attract and engage visitors, making them want to explore further. The current banner might not clearly communicate what you’re selling, which could cause visitors to leave your website. A more targeted and appealing hero section can help reduce bounce rates.

 

You can follow this example: 

 

MooseDesk_0-1728726870928.png

 

4. Add a Product Collection Section


Including a product collection section would better showcase the products you offer. The current layout may not make it easy for customers to understand the full range of product lines you carry.

 

5. Add an About Us Section


A well-crafted About Us section will help build trust and form an emotional connection with your customers. This is where you can introduce yourself and your store, helping customers feel more confident when deciding to purchase from you.

 

6. Include a Reviews/Testimonials Section


Adding a Reviews or Testimonials section to your website will allow you to showcase positive feedback from customers, which helps build trust and encourages others to buy your products.

 

7. Revamp the Footer


Your footer can benefit from a navigation menu to other pages of your website for easier browsing. Also, consider adding your contact information to the footer, including your store’s address, phone number, and email. This makes your store appear more legitimate and professional.

 

Here is an example for you: 

 

MooseDesk_0-1728727003492.png

 

8. Product Page Layout


On your product pages, the section for displaying product information and the Add to Cart button should be at the top of the page. Placing this section at the bottom forces users to scroll, which could make them leave the website before purchasing. This layout change can help improve your conversion rate. Also, make sure to fill in the product description section with relevant details, as having an empty section may frustrate customers and cause them to leave.

 

9. Image Slider for Product Photos


Consider placing your product images in a slider format, so customers don’t have to scroll excessively to view all the images. This will improve the user experience and keep customers engaged.

 

10. Add a FAQ Page and Communication Widget


Including a FAQ page will help answer common questions and reduce customer hesitation. A communication widget would also allow visitors to easily reach out to you with any inquiries, improving customer support.

 

I suggest exploring MooseDesk, a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!

 

With MooseDesk's Omnichannel Support, you can engage with customers through live chat, manage inquiries with a robust ticket system, and provide quick responses via a WhatsApp button. 

 

MooseDesk_1-1728727062554.png

 

 

Or you can let customers resolve questions faster with in-built FAQ, Order tracking module, and more.

 

MooseDesk_2-1728727062457.png

 

With FAQ builder, here are some of our templates: 

 

FAQ page: 

 

MooseDesk_3-1728727062534.png

 

Contact us page: 

 

MooseDesk_4-1728727062446.png

 

As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

 

If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

 

Thank you for reading. Wish you nice day ahead

 

MooseDesk - All-in-one Shopify FAQ & Helpdesk App

Was your question answered? Giving MooseDesk's reply a Like or marking it as an Accepted Solution!


MooseDesk - #All-in-one Customer Support and Helpdesk Solution for Shopify Merchants

Install now. Be our early bird and get all features free forever.

View solution in original post

Replies 8 (8)
Reese2007
Tourist
9 0 6

Tznmores.myshopify.com

 

Meredith Reese

PaulNewton
Shopify Partner
7450 656 1562

Site unseen self awareness will be the main feedback on what to address to get out of all these beginners traps.

 

Always remember other people, only you have your specific website, we cannot see what you see or just know what you know.

No one can give feedback if you do no communicate critical detail.

https://community.shopify.com/c/blog/how-to-get-support-from-the-community/ba-p/1399408 

 

After that walk the mass grave of the cliche "NO SALES" 

https://community.shopify.com/c/forums/searchpage/tab/message?q=no%20sales 

 

 

Contact [email protected] for the solutions you need


Save time & money ,Ask Questions The Smart Way


Problem Solved? ✔Accept and Like solutions to help future merchants

Answers powered by coffee Thank Paul with a Coffee for more answers or donate to eff.org


Reese2007
Tourist
9 0 6

Tznmores.myshopify.com

Meredith Reese
Reese2007
Tourist
9 0 6

Yes, I've ordered from myself & my sister has.  We had no issues.  What's your suggestions?

Meredith Reese

MooseDesk
Shopify Partner
402 57 117

This is an accepted solution.

Hi @Reese2007,

 

Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.

 

Congrats on your store! Your store looks stunning. I can tell you have put a lot of effort into building this. However, I have some comments to make the good get even better. Here are some of my recommendations for better customer experience, please kindly check.

 

1. Add a Favicon

 

Consider adding a favicon to your website. This small image in the browser tab will make your website more recognizable and professional among different tabs, while also helping to enhance your brand awareness.

 

2. Change the Font


I recommend switching to a more timeless and clean font, such as Roboto, Open Sans, or Lato. These fonts offer a modern, sleek appearance that will give your store a more polished and professional look.

 

3. Revamp the Hero Section


The hero section is the first point of contact between your customers and your store. It should be designed to attract and engage visitors, making them want to explore further. The current banner might not clearly communicate what you’re selling, which could cause visitors to leave your website. A more targeted and appealing hero section can help reduce bounce rates.

 

You can follow this example: 

 

MooseDesk_0-1728726870928.png

 

4. Add a Product Collection Section


Including a product collection section would better showcase the products you offer. The current layout may not make it easy for customers to understand the full range of product lines you carry.

 

5. Add an About Us Section


A well-crafted About Us section will help build trust and form an emotional connection with your customers. This is where you can introduce yourself and your store, helping customers feel more confident when deciding to purchase from you.

 

6. Include a Reviews/Testimonials Section


Adding a Reviews or Testimonials section to your website will allow you to showcase positive feedback from customers, which helps build trust and encourages others to buy your products.

 

7. Revamp the Footer


Your footer can benefit from a navigation menu to other pages of your website for easier browsing. Also, consider adding your contact information to the footer, including your store’s address, phone number, and email. This makes your store appear more legitimate and professional.

 

Here is an example for you: 

 

MooseDesk_0-1728727003492.png

 

8. Product Page Layout


On your product pages, the section for displaying product information and the Add to Cart button should be at the top of the page. Placing this section at the bottom forces users to scroll, which could make them leave the website before purchasing. This layout change can help improve your conversion rate. Also, make sure to fill in the product description section with relevant details, as having an empty section may frustrate customers and cause them to leave.

 

9. Image Slider for Product Photos


Consider placing your product images in a slider format, so customers don’t have to scroll excessively to view all the images. This will improve the user experience and keep customers engaged.

 

10. Add a FAQ Page and Communication Widget


Including a FAQ page will help answer common questions and reduce customer hesitation. A communication widget would also allow visitors to easily reach out to you with any inquiries, improving customer support.

 

I suggest exploring MooseDesk, a FREE LiveChat, FAQ & Helpdesk App that can help your support experience easier, better, faster!

 

With MooseDesk's Omnichannel Support, you can engage with customers through live chat, manage inquiries with a robust ticket system, and provide quick responses via a WhatsApp button. 

 

MooseDesk_1-1728727062554.png

 

 

Or you can let customers resolve questions faster with in-built FAQ, Order tracking module, and more.

 

MooseDesk_2-1728727062457.png

 

With FAQ builder, here are some of our templates: 

 

FAQ page: 

 

MooseDesk_3-1728727062534.png

 

Contact us page: 

 

MooseDesk_4-1728727062446.png

 

As an expert/enthusiast in UX, I recommend implementing these changes to improve customer experience when scrolling through your store.

 

If this is helpful for you, please let me know by giving me a 'LIKE'. If your question is answered please mark this as 'SOLUTION’.

 

Thank you for reading. Wish you nice day ahead

 

MooseDesk - All-in-one Shopify FAQ & Helpdesk App

Was your question answered? Giving MooseDesk's reply a Like or marking it as an Accepted Solution!


MooseDesk - #All-in-one Customer Support and Helpdesk Solution for Shopify Merchants

Install now. Be our early bird and get all features free forever.

Reese2007
Tourist
9 0 6

Thank you

Meredith Reese
MooseDesk
Shopify Partner
402 57 117

Hi @Reese2007 

 

That's great that we were able to help you and we really appreciate your business. Wishing you best of luck with your store 😍

 

 

Was your question answered? Giving MooseDesk's reply a Like or marking it as an Accepted Solution!


MooseDesk - #All-in-one Customer Support and Helpdesk Solution for Shopify Merchants

Install now. Be our early bird and get all features free forever.

kajalsejwal
Tourist
12 1 1

Hey,

Have you considered a more efficient chatbot for the website and a few changes in the interface to make it look more approachable it has a lot of potential!