Store feedback

Solved
PiCeEo
Tourist
3 0 0

Hi everyone!

I just made my first online store and I would really appreciate if you give me some feedback so I know if i’m going in the right direction.

Shop link: roxxene.com

Hope you have a nice day

Accepted Solution (1)

Accepted Solutions
waytoapps
Navigator
483 41 196

This is an accepted solution.

Hello @PiCeEo 

Hope you are doing good. Your store looks nice and here are few suggestions.

  • Make the content(menu) bold on the header section.
  • Display testimonials/reviews on the homepage.
  • Include blog page, Blog posting will allow you to show your followers a personal side of your business. In this way you can engage with Existing and New customers.
  • Update contact us page with more details, it builds trust on your store.
  • Promote your products on Social platforms and provide those social links on the footer section.
  • Make social links open on new tab.
  • Increase the size of Quick links on the footer menu, as it is hard to see.
  • There is no terms and conditions checkbox at checkout. I suggest you to install an app from shopify app store which provides 'I agree to the Terms and Conditions' before checkout .As it makes easy for the customer to read your terms and policies.
  • You can also sell your products on Etsy marketplace as it is very good platform to sell unique, handmade and Vintage goods . If you are already selling on Etsy store consider our Etsy Integration app in the shopify app store. Etsy is a Huge marketplace for selling creative goods such as art & collectibles, crafts & supplies, jewellery &accessories and more,  if you have any unique/handmade/vintage goods in your store, you can give further exposure to your products.
Thanks,
Waytoapps

View solution in original post

Replies 7 (7)
waytoapps
Navigator
483 41 196

This is an accepted solution.

Hello @PiCeEo 

Hope you are doing good. Your store looks nice and here are few suggestions.

  • Make the content(menu) bold on the header section.
  • Display testimonials/reviews on the homepage.
  • Include blog page, Blog posting will allow you to show your followers a personal side of your business. In this way you can engage with Existing and New customers.
  • Update contact us page with more details, it builds trust on your store.
  • Promote your products on Social platforms and provide those social links on the footer section.
  • Make social links open on new tab.
  • Increase the size of Quick links on the footer menu, as it is hard to see.
  • There is no terms and conditions checkbox at checkout. I suggest you to install an app from shopify app store which provides 'I agree to the Terms and Conditions' before checkout .As it makes easy for the customer to read your terms and policies.
  • You can also sell your products on Etsy marketplace as it is very good platform to sell unique, handmade and Vintage goods . If you are already selling on Etsy store consider our Etsy Integration app in the shopify app store. Etsy is a Huge marketplace for selling creative goods such as art & collectibles, crafts & supplies, jewellery &accessories and more,  if you have any unique/handmade/vintage goods in your store, you can give further exposure to your products.
Thanks,
Waytoapps

View solution in original post

hori_tran
Shopify Partner
174 19 66

Hi @PiCeEo ,

I visited your website. your products and web design are very nice. I like them. But I saw something, this may be helpful to get a higher conversion rate:
- add a best seller category
- The slide banner with great visuals with your products and the "call to action" button. the slide banner should show the benefits of your products ( you can choose the best sellers to describe), your events, your discounts (Black Friday is coming, right?)
-  a great shipping policy on the top

hori_tran_0-1637472848312.png

 


- add realistic product images
- make videos to attract customers and increase time on site
- pop up chat and discount pop up
-  I saw you added reviews for each product. But don't forget to add JSON LD to your site to display your reviews on Google search by SEO app. (This SEO app I use 1 year: https://bit.ly/2YxoOYC)

hori_tran_1-1637472928026.png

 



- SEO: your mobile version is not good. Heading tags, Meta tags, keywords are not optimized. To handle this I usually use the above SEO app.
- Add Google Analytics to track customers visiting your site

- Footer: add factors that make your customer trust, such as:

+ add your social media

+ "Our Company": About Us, Contact Us, Terms Of Service, Privacy Policy, DMCA Request

+ "Help Center": Size Charts, Payment Methods, Cancellation & Modification, Shipping, Delivery, Track Your Order, Returns and Refunds, FAQs

+ "Get In Touch": mail, support time, warehouse,...


- One thing I noticed while on your website, was that you have Powered by Shopify in your footer. here is how you can remove that:
Step 1. Navigate to your Online Store > Themes section of your admin.
Step 2. In the Action drop-down menu next to your current theme, select Edit Languages.
Step 3. In the Search Translations bar next to Filter please type in "power".
Step 4. Under Powered by Shopify, in the text bar, just put in a single space. This will erase the Powered by Shopify.
In the top right corner, select Save.

-Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
Thank you and have a nice work!!!
Maz
Shopify Staff
93 23 20

Hey @PiCeEo!

 

Welcome to the Shopify Community and congratulations on your new store! I would be happy to share some feedback with you on your shop!

 

I really enjoyed browsing through your store, you have some stunning pieces of jewelry there! Furthermore, I really love the clean crisp aesthetic you have for your store, it's not busy or cluttered, and it is definitely customer friendly, which is always a pleasure to see, so well done on that! The first thing I noticed is that you currently do not have any social media channels  linked to your store. Having social media set up for your brand and product is a great way to promote your store and also drive more traffic to it. We have a great help doc here that recommends some themes and options that allow you to add this feature.

 

I can also see that you still have 'Powered by Shopify' on your store's footer. By removing this, it helps keeps your brand consistent and avoids confusing customers. If you'd like to alter or remove the 'Powered by Shopify' text from your store, check out our help doc on this right here.

 

 

 

Have you considered adding a pop-up discount when customers subscribe function while they are on your store? This is a great way to engage with customers and entice them to purchase more and sign up. If this is something you would like to offer visitors, check some apps here that offer this feature. I would recommend this app here called: Pop‑Up Window.

Another great suggestion here for your store is to start adding blogs, There are a few benefits with blogs. As more content is added to your store, this will help your SEO as Search Engines will crawl your site more often. The blog posts are also shareable on social media. This means that not only your customers will see them, but when they start interacting with them, their friends will see it on their timeline. This opens you up to a whole new network. This is a great Shopify blog which shows you how to write a blog that actually gets read, once you have an idea for a blog you can learn how to add it to your store by having a look at our adding a blog help doc.

 

It's great to see that you have an option for your customers to contact you. I'd also recommend that you add a chat functionality so that online visitors can right away message you if they have questions about a specific item. In that way, you'll be able to build trust and reliability with your buyers. Click here to explore more.

 

Another suggestion of mine would be to add more detail to your products descriptions, I found they were a little lacking, so a little more detail on the products would definitely help. Reason being, unsuccessful purchases are due to lack of product information. More information on product descriptions on how to write them can be found here.

 

 

Have you started running any marketing campaigns to help drive visitors to your shop? If not, you could also check out our Marketing and Promotions guide, for some fabulous ideas to help grow your shop! Happy to help out with some business growth ideas!


 

 

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

PiCeEo
Tourist
3 0 0

Thank you so much for your feedback. It means so much really You gave me some amazing tips 

PiCeEo
Tourist
3 0 0

Thank you so much for taking your time to gave me this amazing feedback. It really means a lot to me I just have one question because i’m so new to this: How can I make those photo more realistic. I would really like for photos to have the same vibe (all white background and same size) Thank you again

Maz
Shopify Staff
93 23 20



Hey @PiCeEo.

 

Looks like you got some great constructive feedback on your store, which is always great to see, I am really excited for you and your business. In regard to your images being more realistic and the same size, I'd be happy to help on that too.

 

The product and collection images can be any size up to 4472 x 4472 px, or 20 megapixels. Product and collection images need to have a file size smaller than 20 MB to be added to Shopify. We actually have an informative blog here that provides a lot of helpful information about images sizes and formats, so check it out when you have time! The higher the resolution of the photos, the more realistic and professional they will look to your customers, so keep that in mind. For square images, we typically recommend using 2048 x 2048 pixels for square product photos. In order to have your images to appear the same size you need to use a consistent aspect ratio:

You also mentioned that you wish to have the images appear as an all white background, could you please elaborate on this some more? A screenshot of what you would like would be great! Can you tell me where you are sourcing the images from, or are they your own? 

 

Thanks!

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Khushi15
Tourist
5 0 3

Hey @PiCeEo, hope all is well with you.

Overall I felt that the website is clean and neat. However, I have a few points that you can incorporate to help you grab users' attention.

1. The product page is not structured properly, which makes it seem incomplete - This can result in a lot of users dropping off as soon as they enter your website. 
2.  In your product pages, use High-Quality images + self-explanatory descriptions - There are a lot of deciding factors that come into a customers' mind, before they purchase a product, given they pay before they get the product.  Quality of product image, information, and social proof plays a very huge role.

- You can improve the product picture quality when zoomed in, it is blurry and unclear when we zoom in to have a better look.
- You should a
dd product reviews and trust badges: It is for a known fact that we rely on other people’s opinions or actions to decide on our own. You can read more about trust badges here .
3. BFCM is almost here, you can have a featured collection based on your offers, black friday, christmas, new arrivals, best sellers, etc like a lot of other successful jewellery websites. This will grab the attention of customers when they browse the homepage itself. Also adding more graphic product labels/stickers like Sale, Fast Selling, Free Shipping can help increase your sales by tapping into powerful psychological triggers such as scarcity, social proof, and urgency. You can read more about it here
4. Try and add social media plug ins on the website to direct your users to those platforms. Having a social media presence is extremely important these days.
5. Add an "About us" section to tell your story and background - this leads to more trust and loyalty from the users' end.
6. You can use animated product labels to grab customer attention by telling a visually appealing story on your product images through animated badges that transform your product details page into a product story page. Find more here.


Hope this helps!
Best.